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TRAINING CATALOG

New Technologies
  • NFV & SDN
  • VoLTE
  • NB-IoT LTE
  • Machine to Machine (M2M)
  • Voice Over WiFi
Technical Track – SYSTEMS & RADIO
  • GSM evolved network architecture
  • GSM Air Interface
  • GSM Scenarios and Protocols
  • GSM network Planning
  • GSM Network Optimization
  • UMTS network Architecture
  • UMTS air interface
  • UMTS Scenarios and protocols
  • HSPA evolution
  • 3G network planning
  • 3G network optimization
  • HSPA network optimization
  • 3G network launch best practice
  • LTE evolution and network architecture
  • LTE protocols and scenarios
  • LTE air interface
  • LTE Planning
  • LTE Optimization
  • 4G network launch best practice
Technical Track – Core & VAS
  • VAS Overview (Value Added Services)
  • SMS Firewall overview
  • Demand Management
  • VAS Signaling & interfaces
  • A2P SMS – the golden age
  • Session Initiation Protocol (SIP)
  • Mobile Intelligent Networks (CAMEL)
  • SS7 Engineering
  • LTE Evolved Packet Core Network
  • IMS Overview
  • UMTS Core Network
  • LTE Voice – CS Fallback
Technical Track – Transport
  • 4G and 5G Transport planning
  • Basics of wireless Transmission
  • Transport Frames and protocol
  • PATHLOSS V4 Simulation tool
Technical Track – Energy
  • Power Fundamentals for Telecom Field
  • Telecom Power solutions “Level -1”
  • Telecom Power solutions “Level -2”
  • Telecom Power solutions “Level -3”
Technical Track – Customer Experience (CX)
  • Network Governance
  • Benchmarking analysis
  • Customer Data Analysis
  • Technical CX – E2E analysis and investigation
  • Technical CX – OTT Services analysis & troubleshooting
Technical Management Track
  • Managing Small Projects with Agility
  • Technical Project & Program Management
  • Project Management Professional Course
Presentation Skills Track
  • Basic Presentation Skills Workshop
  • Creating Visual Business Presentations & Reports using PowerPoint
Public Speaking Skills Track
  • Public Speaking Workshop
Innovation Track
  • Ideation & Creativity Workshop
Customer Service Track
  • Customer Service Excellence
  • Customer Communication
  • Dealing with different cusotmers
  • Telephone service
  • Call Center
  • Live Support and chat
  • Retail Customer Service Training
  • Coaching for Service
Commercial - Sales Training
  • Sales Prospecting
  • Outbound Telemarketing