Our team have extensive experience and a solid track record of delivering vendor-independent radio managed services, using our AI/ML/DL capabilities and solutions to deliver cost and investment efficiencies, superior performance and optimum customer experience.
Discover more, read our Managed Services blog post.
Working flexibly, our teams can deliver adhoc support to provide extra resources during significant business change, skills and competence development to strengthen knowledge and capabilities, or longer-term outsourced assistance as a managed service – we work in-house or remotely, with agility, to ensure your network remains robust and resilient.
We offer a comprehensive NOC (Network Operations Centre) and SOC (Service Operations Centre) managed service,
GNOCs, Global Network Operations Centres (sometimes described as “remote NOC”), achieve scale, consistency and efficiency by operating multiple NOCs from one central location.
Maintaining security and privacy at all times, and complying with all necessary regulatory requirements, our team works within a strong governance structure to maintain the KPIs, KQIs (Key Quality Indicators) and customer QOE (Quality of Experience) that you are striving to achieve, to help you outpace your competition and set new customer expectations.
Radio Access Network (RAN) services
Our services scale to help our customers manage increases in network complexity, and growth of network traffic effectively and efficiently. We provide the expertise necessary to support your network transformation goals, with our multi-vendor and multi-technology capabilities, our services adapt to meet the emerging needs of your network.
The Digis Squared team can assist you with all elements of network planning, including,
Network design & rollout
The extensive experience our staff have of complex multi-vendor, multi-technology implementations ensures that your business benefits from our independence to deliver new designs, and audit designs put forward by other RF staff and/or third-parties.
Our teams can guide, advise or manage your teams as they implement and deploy new network features and capabilities.
Optimisation: Digis Squared’s staff have extensive expertise in network optimisation, acquired over decades of work in the telecoms sector, and it is one of the founding solutions of the business. Our independent, vendor-agnostic approach and deep knowledge of multi-vendor implementations, combined with tools we have developed in-house, ensures we efficiently optimise your network for the benefit of your business, and your customers.
Transformation: The Digis Squared team can accelerate the pace of your digital network transformation, delivering your business with the AI/ML tools, processes and capabilities to manage rapidly changing network issues and demands.
Digis Squared’s Managed Services capabilities help our clients to flexibly address resource constraints, reduce operational costs and outpace competitors. Whether you need short term support, or longer-term outsourcing flexibility, as a vendor-agnostic partner our teams can deliver innovative cloud strategies, application modernisation and help desk solutions.
Our Managed Services team adapts a near-shore / off-shore model of delivery through multiple support hubs to provide 24×7 support for customers in multiple technology stacks. We seek to operate and optimise IT support functions through an ITIL aligned service delivery model managed by ITSM delivery experts and resource managers.
Relentless focus on outcomes
The Digis Squared team work on your behalf, delivering intelligence, value and experience for your business, and focusing on the outcomes you are striving to achieve.
We deliver integrated network management from datacentres to network endpoints. Use our experience and skills to better understand the impact of emerging technology and services on LAN, WAN and WiFi networks.
The world is changing, and so are our security concerns. Digis Squared is a trusted security partner, who will provide you with ongoing, vendor-neutral advice to help you make short and long-term improvements to your cybersecurity requirements.
We deliver flexible services to meet your needs as your situation changes,
We help our clients design, develop, deploy and optimise their IoT projects.
Use our expertise to test and resolve your IoT issues
Our team knows how complex some of these issues can be, especially when problems occur sporadically. Use our skills and expertise to get to the heart of your IoT issues, and solve them efficiently.
Customer Experience Management (CEM) is the main driver of Digis Squared’s Managed Services delivery approach. Traditionally, network nodes and network KPIs drove and were at the heart of services and operations assurance – but as services have become more complex, and data consumption has been driven by OTT applications, this approach no longer works.
Unpredictable impacts of the COVID-19 pandemic, and extreme weather events due to the climate crisis, are having a significant impact on user behaviour, and in parallel customers expect (and demand) that customer experience and the quality of the service they receive is maintained or even improved – when their only contact with the outside world is over the internet, customers become increasingly impatient.
In this context, capacity management is becoming even more critical to both service providers and civil society in general, and it requires close monitoring of the network resources to ensure best utilisation. Traffic movement and evolution is changing significantly, in patterns we have not experienced before, and now requires an advanced methodology that utilises AI and ML for predicting traffic increase and thus optimising CAPEX investments.
Typically, our CEM work with operators and service providers addresses,