KATANA New Feature!

Superior Complaints Handling

We are thrilled to announce the launch of a groundbreaking feature on our product KATANA IPM (Intelligent Performance Management): Superior Complaints Handling. This innovative addition is designed to revolutionize the way you manage and address complaints, providing you with unparalleled insights and capabilities to enhance your overall customer experience.

Key Features:

        1.      Simplified GUI: Our user-friendly interface ensures ease of use, allowing for seamless navigation and efficient complaint management.
        2.      Multiple Location Input: Easily input data from various locations to gain a comprehensive understanding of performance across your network.
        3.      AI Prediction for CC Heat Map: Leveraging artificial intelligence, our system predicts and visualizes complaint hotspots, empowering proactive decision-making.
        4.      Integration Between Multiple Systems: Seamlessly integrate with Drive Testing, Configuration Management, and Fault Management systems for a holistic view of network performance.

Key Benefits:

        •       Proactive View on Vulnerable Areas: Identify and address potential issues before they escalate, improving network performance and customer satisfaction.
        •       Enhanced Mean Time to Detect and Resolve: Streamline complaint handling processes to minimize downtime and optimize resource allocation.
        •       Improved Customer Experience: Swiftly addressing complaints and optimizing network performance can significantly enhance the overall customer experience.
        •       Enhanced Churn and Revenue KPIs: Retain more customers and increase revenue through improved service quality and customer satisfaction.

We believe that the Superior Complaints Handling feature on KATANA IPM will empower you to achieve new heights in performance management and customer satisfaction. We are excited about this feature’s possibilities and look forward to supporting you in leveraging its full potential.