Managed services

Emerging Technologies Services

CEM & SOC

CEM framework is to enhance customer satisfaction and loyalty through effective technical support, ultimately contributing to sustained revenue growth and competitive differentiation.

SOC – Service Operations Center is responsible for driving improved subscriber experience by engaging all operational teams (Change, Incident, Network Performance, Problem) through a customer-centric approach.

 

 

5G Services

Digis Squared proposes a 5G integration, activation, acceptance, and optimization service to enhance MNO’s customer experience, network performance, and CAPEX and OPEX, covering all network domains and technologies.

Our 5G integration, activation, acceptance, and Optimization Service includes the following.

The 5G integration, activation, acceptance, and Optimization scope will focus on providing solid findings and insights for MNO teams towards achieving:

  • Customer experience improvement: The following metrics will be collected before and after the service to assess the service:
    • Field KPIs/SQIs benchmarking
  • Network Performance Enhancement: Assurance and auditing services will target the following enhancements:
    • Accessibility and retain ability enhancement for 5G/4G/VoLTE
    • Service integrity enhancements for 5G after the activation
  •  Operational Excellence: The Automated SSV, and Automated Service BM activities should bring the following benefits:
    • Increase operational efficiency.
    • Enhance MTTD & MTTR
    • OPEX/CAPEX Saving

Telco Cloud Management

ORAN Managed Services

Digis Squared leverages its extensive experience in managing large-scale managed service projects across various domains, including Field, RAN, Transport, IPBB, Core, VAS, and BSS, to ensure optimal operation.

Private Network Managed Services

  • 5G Private network design reviews
  • Use cases design reviews
  • Public network assurance
    • Audits
    • Performance assessment
    • Excellence
  • PMEC network operations include:
    • Infrastructure management
    • Cloud management
    • Network functions management

Covering L1/L2/L3 activities

MEC Managed Services

MEC-managed services encompass various activities, including application deployment and performance, infrastructure management, cloud resources, and networking components.

Digis Squared offers Private Networks and network-managed services that cover

  • Application Management: This aspect involves the management of applications deployed at the edge. It includes tasks such as application deployment, updates, monitoring, and ensuring the overall performance and availability of edge applications.
  • Cloud Management: Cloud-managed services for MEC involve the administration and optimization of cloud-based resources associated with the edge computing environment. This includes managing cloud infrastructure, storage, and networking components that support MEC applications.
  • Infrastructure Management: Infrastructure-managed services in the context of MEC involve the oversight and maintenance of the physical and virtual infrastructure at the edge. This includes managing edge servers, storage, and networking components.
  • Network Management: Network managed services for MEC focus on the management and optimization of the networking infrastructure that enables communication between edge devices, applications, and the broader network. This involves tasks such as network monitoring, configuration management, security, and ensuring low-latency communication.

Related Insights & Events

Technologies

AI enhancement of capacity management in mobile networks

15 February, 2022

AI enhancement of capacity management. Obeid Allah Ali walks us through the impact of ML on mobile network capacity planning efficiencies.

Technologies

Can you hear me now? AI-centred voice call quality testing

26 September, 2022

AI-centred voice call quality testing capabilities, including silence within calls, using Digis Squared’s INOS.

Case studies

Intel case study | Video & TCP optimisation for Tier 1 MNO

31 March, 2021

This case study looks at some recent System Integration work Digis Squared delivered to a Tier One Operator in the Middle East, which achieved over 30% improvement in mobile data downlink throughput.

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