Our senior staff use their vendor and technology independent consulting expertise and experience to guide your business, and help your teams develop robust strategies to ensure you are ready, and can respond flexibly to whatever the future brings.
Complex multi-vendor, multi-technology projects benefit from our vendor and technology independent consulting expertise.
A Service Operations Centre (SOC) dramatically transforms your NOC (Networks Operations Centre) into a customer experience centred, and economically efficient, automated system. The Digis Squared SOC takes a vendor-agnostic approach, taking data from network probes to see the unseen, reveal issues, automate complex rules to identify and diagnose problems, and then generate, prioritise and allocate trouble-tickets to the most appropriate resource. SOCs not only identify, diagnose and propose solutions, they work proactively to resolve issues, often before the customer is even aware of an issue.
Key Quality Indicators (KQIs) are used to reveal the real customer experience of,
… and AI then aggregates and analyses this data, and runs automated rules.
OTT KQIs (over the top app key quality indicators) can be analysed and assessed by,
….. to identify if the cause of a problem is the use of a specific OTT app.
Vendor independent expertise: the Digis Squared team have significant experience, in diverse SOC use cases – use this experience and expertise to your network’s advantage in implementing SOC in your business.
Discover more. You may also be interested in our “Managed Services for NOC/SOC” capabilities.
Use our multi-technology, multi-vendor knowledge to assess your capability with independence.
Develop the competency and capability of your teams, so that they can benchmark with confidence.
Digis Squared has over 50 industry experts with 10 or more years’ multinational mobile operator experience. Our team of experienced vendor and technology independent consulting staff are well placed to deliver a broad range of technical and non-technical training.
Our approach for competence development utilises different methods to best suit the client, their culture and team needs, with an emphasis on on-job training as well as classroom training, delivered as active, participatory workshops and webinars by our technology experts. We can deliver training on-site, remotely via video link, or in your own time via online material.
Digis Squared has delivered multiple competence development programs to Tier 1 operators. We have delivered hundreds of hours of training that has helped develop many engineers from our customers’ teams.
Get in touch to arrange a no-obligation discussion with our team, or request a copy of our Technical Training Catalogue: sales@DigisSquared.com
Provide participants with the in-depth technical and practical knowledge they need to work more effectively.
Equip employees with specific telecoms and technical knowledge. Our Technical Training Catalogue includes,
Facilitate a smoother transition from academic studies to life in a fast-paced commercial organisation.
Bespoke solutions, designed in partnership with our clients to address immediate competency gaps, and ensure they have robust employee succession plans in place.
In this blog post, Amr Ashraf from the Training Team, describes who we train and how – including solving real network issues on the courses, that students can immediately fix.
Digis Squared’s automation suite, developed in-house, utilises AI/ML to deliver efficient multi-technology and multi-vendor testing and optimisation for MNOs and service providers.
Organisations around the globe are turning to Robotic Process Automation (RPA) to become faster and more agile in the face of increased demand and rapidly changing environments.
From managing the high changes in network traffic, supporting the increased demand in customer call centers, to preparing and enabling a remote workforce, organisations are realising the benefits of automating right now.
At Digis Squared, we have more than 50 ready-to-use RPA process developments, varying in complexity, including,
Read more about RPA, and how our team can help you design and implement RPA solutions and methodologies to automate any repetitive process,