Strategy

Commercial & technical strategy

Be prepared: use our independent experience to develop robust strategies and technology plans

Our senior staff use their vendor and technology independent consulting expertise and experience to guide your business, and help your teams develop robust strategies to ensure you are ready, and can respond flexibly to whatever the future brings.

• Commercial strategy: use our independent, vendor-agnostic staff to assess options and provide your teams with a balanced view. The Digis Squared team’s deep experience of working on complex multi-vendor and multi-technology implementations across different regions, means that they have been involved in untangling and fixing many sub-optimal projects – use that knowledge to your advantage! In addition to commercial strategy development, we can guide you in vendor short-listing, run or assist RFPs and live trials, and manage or arbitrate existing contracts.
• Technology strategy: operators and enterprises use our team to provide independent, vendor agnostic expertise to develop technical and technology strategies to address your ambitions and resolve complex situations. We can provide an assessment of your current architecture and capability, identify opportunities and options for enhancement, and guidance on what to be avoid or be wary of during implementation. We’ll also help you to assess which actions are necessary to create room to enable that additional spend.
• Technology sunset: our experts can guide your teams in developing strategies to manage technology migrations, as old technologies retire into the sunset and new ones rise to take their place. Develop clear plans to ensure that legacy technologies are managed-out before regulatory licenses end or they become uneconomical, and develop the technical implementation plans to smoothly migrate across to new more efficient technologies.
• Discover more. Navigating a route from legacy networks to the future. Technology sunset & spectrum refarming.

Network launch

E2E network launch

Use our expertise to ensure successful deployments

Complex multi-vendor, multi-technology projects benefit from our vendor and technology independent consulting expertise.

• E2E network launch: use the skills and experience of our team to assist, guide and lead your team. We work with your project team on all aspects of your end to end network launch, from design through vendor selection, lab testing, live trials and on to commissioning, optimisation and commercial go-live.  We are here to provide the flexible support your business needs, optimising the implementation for your commercial and technical success, and delivering excellent customer experience.
• E2E network Managed Services: in addition to getting your network ready for launch, our team provide full post-launch end to end managed services for entire mobile networks, covering Radio, Core, BSS, VAS and Field. Discover more: Africell selects Digis Squared to support new network in Angola, and Managed Services.
• New service introduction: our teams can guide you on both technical and commercial new service introduction. We work flexibly, so if your team just needs a helping hand, or if you want us to manage the entire process, we can do that. We have dedicated teams working on 5G, EDGE computing, NFV, IoT, Open RAN and other new technologies to develop and improve use cases, products, service portfolios and others using our AI, ML and Data Analytics capabilities.

SOC transformation

Service Operations Centre transformation

See the unseen – automate the identification and diagnosis of issues

A Service Operations Centre (SOC) dramatically transforms your NOC (Networks Operations Centre) into a customer experience centred, and economically efficient, automated system. The Digis Squared SOC takes a vendor-agnostic approach, taking data from network probes to see the unseen, reveal issues, automate complex rules to identify and diagnose problems, and then generate, prioritise and allocate trouble-tickets to the most appropriate resource. SOCs not only identify, diagnose and propose solutions, they work proactively to resolve issues, often before the customer is even aware of an issue.

Key Quality Indicators (KQIs) are used to reveal the real customer experience of,

• customers by segment (VIPs, corporates and enterprises)
• geographical hotpots (VIP customers and businesses, hotels, stadiums, airports, shopping malls, tourist sites etc)
• handset performance
• OTTs (over the top applications, such as YouTube, WhatsApp, Netflix and so on) – assessing buffering, latency, packet loss, stalling time and frequency, etc

… and AI then aggregates and analyses this data, and runs automated rules.

OTT KQIs (over the top app key quality indicators) can be analysed and assessed by,

• customer segments
• geographical hotspots
• network elements (Cells, clusters, PGWs/GGSN, APNs, ..)
• network nodes (GGSN, APNs)
• handset performance
• • network technologies (2G, 3G, LTE, 5G)
• and OTT app usage

….. to identify if the cause of a problem is the use of a specific OTT app.

Vendor independent expertise: the Digis Squared team have significant experience, in diverse SOC use cases – use this experience and expertise to your network’s advantage in implementing SOC in your business.

 

Discover more. You may also be interested in our “Managed Services for NOC/SOC” capabilities.

Benchmarking

Benchmarking

Independently delivering clear performance data, analysis, and implementable recommendations

Use our multi-technology, multi-vendor knowledge to assess your capability with independence.

• Network capability and performance benchmarking: using INOS and other tools, we can assist your teams, or work alone to assess your network capability and that of your competitors.
• Our reports identify actionable areas for improvement, and recommend and prioritise next steps.
• We assess for customer experience, commercial impact, technology optimisation and efficiency.

Develop the competency and capability of your teams, so that they can benchmark with confidence.

Sourcing

Strategic Sourcing

Providing the technical and commercial strategic sourcing support you need to deliver best value for money solutions and services, with state-of-the art technology and superior customer experience.

Our independent and vendor agnostic team can help you,

• Define the most relevant sourcing channel for the network requirements targeting the appropriate cost reduction methodology.
• Working with internal stakeholders, define exact requirements together.
• Design and manage the tendering process end to end: milestones, timelines and reporting.
• Write or review draft tender documents (RFXs, X=P Proposal, I Information or Q Quotation): technical specifications, commercial terms and contractual conditions.
• Recommend relevant top market suppliers to be invited to the tender.
• Develop evaluation methodologies, assess vendor responses and offers, support preparation for vendor presentation meetings.
• Technical vendor selection: define and manage technical trials.*
• Tender results reporting to management, with conclusions and recommendations.
• Write or draft contractual agreements covering the awarded offer details.
• Other related Consultancy Services we provide,
  • *Technology Testing Consultation: functional testing in the lab, and use cases in the live network.
  • Delivery & Project Management Consultation: during contract implementation, we can assist your teams, by ensuring that contractors take responsibility for and fulfil their contractual obligations, and constructively work together to deliver the best solution for you their client.

Discover more: Blog Total spend optimisation, it’s not all about direct price

Training

Competence development & training

Equip your teams with the latest telecoms and technology skills and knowledge

Digis Squared has over 50 industry experts with 10 or more years’ multinational mobile operator experience. Our team of experienced vendor and technology independent consulting staff are well placed to deliver a broad range of technical and non-technical training.

Our approach for competence development utilises different methods to best suit the client, their culture and team needs, with an emphasis on on-job training as well as classroom training, delivered as active, participatory workshops and webinars by our technology experts.  We can deliver training on-site, remotely via video link, or in your own time via online material.

Digis Squared has delivered multiple competence development programs to Tier 1 operators. We have delivered hundreds of hours of training that has helped develop many engineers from our customers’ teams.

Get in touch to arrange a no-obligation discussion with our team, or request a copy of our Technical Training Catalogue: sales@DigisSquared.com

Discover more: Blog Digis Squared delivers one thousand hours of client training!

AI/ML & networks

AI/ML for automated network analysis

Intelligent automation to identify & manage rapidly changing network issues & demands

Digis Squared’s automation suite, developed in-house, utilises AI/ML to deliver efficient multi-technology and multi-vendor testing and optimisation for MNOs and service providers.

• INOS: Intelligent Network Optimisation System. An intelligent, automated testing, benchmarking and analysis platform, delivering drive testing, in-building solution capability, end to end IoT system testing, and much more.
• RAI: Radio Artificial Intelligence. Identify, prioritise & action network issues, intelligently.
• Digis-Capacity: smart capacity management. AI & ML harnessed to optimise network capacity.
• Digis-One. Unified fault management – one interface, all NMS. A single solution for complex multi-vendor network management systems, automating root cause analysis and problem resolution.

RPA

Robotic Process Automation

Automate to manage rapidly changing demands

Organisations around the globe are turning to Robotic Process Automation (RPA) to become faster and more agile in the face of increased demand and rapidly changing environments.

From managing the high changes in network traffic, supporting the increased demand in customer call centers, to preparing and enabling a remote workforce, organisations are realising the benefits of automating right now.

At Digis Squared, we have more than 50 ready-to-use RPA process developments, varying in complexity, including,

• Alarm monitoring and reporting
• Trouble ticket handling
• Managed services KPIs monitoring
• Data synchronisation and integrity

Read more about RPA, and how our team can help you design and implement RPA solutions and methodologies to automate any repetitive process,

• Now more than ever, RPA can increase your agility to manage rapidly changing demands.