Managed Services

Field services

Digis Squared’s Field Services teams on the ground, manage all elements of maintenance, ensuring trouble tickets requiring physical hands-on implementation and testing in the field are carried out efficiently, within SLAs.

Level 1, L1 maintenance

Our experienced teams work in often remote and difficult to reach locations, working closely with counterparts in the NOC, and our in-house AI-tool for multi-vendor Unified Fault Management. Field staff anticipate the equipment and parts needed – as well as issues with terrain, extreme weather, and in the city, traffic – to ensure fault resolution within tight SLAs.

  • Corrective maintenance: covering all mobile network technologies (2G BTS, 3G NodeB, 4G eNodeB, Small Cells and 5G), and transmission equipment (optical fibre, router, switch, microwave etc) from every end point to the aggregation/switch point.
  • Preventive maintenance: telecom, microwave, IP, site power and core power (including generators and fuel).
  • Site acceptance: aligned with vendor rollout, inspection, analysis and site health check verification as per governance and SLA processes.
  • Warehouse & spare parts management: secure asset and inventory tracking and management of spare parts, including inspection of returned, replaced parts.

Related Insights & Events

Case studies

First ever mobile video call in Yemen, on 5G-ready Y-Tel network

15 June, 2022

Colossal transformation, achieved only 18 months after Y-Tel initiated this major program with Digis Squared.


Product update: INOS used in Pre-Launch Testing for Africell Angola Network

26 May, 2022

Ahmed Ma’moon shares insights into how INOS was used as a key part of the network cluster testing and acceptance process.


In-building coverage testing without an engineer on-site, with INOS

31 January, 2022

Optimising the testing process with the INOS backpack, and remote engineering staff.

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