Digis Squared’s Field Services teams on the ground, manage all elements of maintenance, ensuring trouble tickets requiring physical hands-on implementation and testing in the field are carried out efficiently, within SLAs.
Our experienced teams work in often remote and difficult to reach locations, working closely with counterparts in the NOC, and our in-house AI-tool for multi-vendor Unified Fault Management. Field staff anticipate the equipment and parts needed – as well as issues with terrain, extreme weather, and in the city, traffic – to ensure fault resolution within tight SLAs.
15 June, 2022
Colossal transformation, achieved only 18 months after Y-Tel initiated this major program with Digis Squared.
26 May, 2022
Ahmed Ma’moon shares insights into how INOS was used as a key part of the network cluster testing and acceptance process.
31 January, 2022
Optimising the testing process with the INOS backpack, and remote engineering staff.
Expertise. Independence. Vendor-agnostic, multi-technology AI tools.