Managed Services

Core services

Handling all elements of fixing, enhancing and maintaining the operational efficiency and excellence of the network. We work flexibly, combining our in-house automation and AI-tools, with the deep multi-technology, multi-vendor expertise and experience of our staff, to anticipate and resolve issues, with independence.

Network Operations Centre, NOC

At the sharp end of all network operations, our NOC teams manage all network resources,.within clearly defined processes and governance, to achieve operational excellence.

  • Front office, FO team: fault detection and resolution, routine checks, L1 and service restoration, trouble ticket escalation
  • Back office, BO team: L2 fault handling, configuration management, capacity monitoring, preventative maintenance & health checks, L3 & 3rd party management, upgrades & change requests
  • Service desk: single point of contact for the NOC, gateway for all trouble tickets, and TT and Work Order SLAs.
  • IT managed services
    • Application Management Service, AMS – incident, patch, change and configuration management for IT & VAS applications including BSS & OSS (typically charging, billing, mediation, provisioning & CRM), enterprise applications ERP) etc.
    • Application Development Management, ADM – IT/VAS systems change requests, and design, development, testing and deployment of application changes.

Differentiation through operational excellence

Operational efficiency & excellence: a cohesive team achieving efficient and sustainable long-term growth.

  • We recruit staff with care: high achieving attitude, attention to detail and expert technical skills.
  • Knowledge sharing is key: we invest in training and competence development to fill knowledge and process gaps.
  • Processes: clear change management & control, and governance
  • We utilise network automation and our in-house vendor-agnostic AI capability to automate network procedures.
  • Launching new, transforming mature, and handling technology sunset – we handle core services whatever stage of life the network is in.
  • Vendor management: KPIs are important, but solve little. We work to bridge the gaps in understanding, clarify discussions, identify mis-fits in technologies, or a gap within a contract and resolve misunderstandings before they become problematic – and critically, to propose a solution.
  • We use DevOps principles to guide our development and operational activities – one team, in deep communication about issues and solutions.
  • Flexible implementation options to best suit your situation: we work in some geographically complex regions of the world, supporting clients with GNOC (centralised, global network operations centres, outside the country of operations), traditional NOC, plus SOC (security operations centre),  and hybrid solutions.

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Digis Squared at GSMA MWC Africa in Kigali. Sponsoring, exhibiting and speaking at the African continent’s most influential connectivity event. 25th-27th October 2022.


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AI-centred voice call quality testing capabilities, including silence within calls, using Digis Squared’s INOS.

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