Careers

Front Office Network Engineer Luanda Angola

As part of a significant new contract, we are recruiting for a number of important new roles.
Please check the specific details, required experience, and location.

If you’ve got what it takes, please,
• First, check: Candidates must have the minimum experience described below.
• If you have this experience, please email your CV to us, and ensure you put the job title in the subject field of your email careers@digissquared.com

 

Reporting to FO Team Leader

 

Location

  • Digis Squared office in Luanda, Angola

 

Main accountabilities

In this role you will,

  • Monitor and manage Core network alarm events, service outage, network performance deterioration, customer complaint from alarm panel, constant monitor and analyze network performance consistently This also includes providing escalation and notification of Minor, Critical and Major incidents/outages
  • Monitor alarms and performance information on the 24×7 basis
  • Monitor external alarms (Air conditioning, UPS, Power, Water Leakage)
  • Perform initial analysis to identify issues follow by restoration if possible (1st line of Support)
  • Perform periodical network backups and health checks to determine network status
  • Respond to Network Customer Support Team within agreed SLA time frame
  • Create and update/manage trouble tickets for any detected problem
  • Ensure all docket information are capture in activity log
  • Managing technical escalation to ensure faults is rectified within agreed SLAs
  • Perform Escalation and Notification to keep management and other business units informed during system outages
  • Assist the FO shift leader in producing activity report for KPI calculation
  • Check and certified new network elements to be commissioned in operation environment within agreed KPI
  • Assist the operation team in process improvement and ongoing development of tools and system
  • Ensure proper work progress, shift handover, data communication, teamwork spirit…etc Working as shift Lead when required
  • Perform close follow up and all network events especially Critical and major issues from all network domains Accordingly update customer counterpart
  • Should be able to identify network layout and it’s inter connectivity of Core Nodes from Signaling point of view
  • Monitor Network KPIs for different platforms: Core, Packet Core, VAS, Charging & BSS, Radio
  • Perform multitasking during node isolation and in escalation process
  • Should have good knowledge in transport technologies like STM/ATM/IP to transfer User Plane Data across the backbone of the GSM/WCDMA network including SDH/PDH/Switches/Routers towards like nodes BSC/RNC/PLMN/PSTN/SIP/MME/HSS
  • From IN point of view should have basic knowledge in Charging system & Billing platforms
  • Should be responsible in tackling and escalating the complaints related to charging nodes to concern BO teams in close coordination
  • Perform close monitoring of all IN nodes and escalate alarms as per the severity to concern BO team by assigning Ticket
  • Understand and take the ownership of escalating Core and Charging System alarms based on appropriate severities on timely basis without any delay
  • Participate and support on business continuity from inside/out of NOC premises to handle any emergency infrastructure issues any time
  • Need to complete the assigned task of testing National and International E1s during the special events
  • Perform daily check on pending alarms and follow up accordingly for clearance Should be able to understand various request/queries from customer management & should be ready to fulfill at any time
  • Should be able to perform active monitoring & it’s mandatory during all time especially during special events & to make sure no services being affected
  • Coordinating with the other operators & Transmission teams for Node isolation cases

 

Minimum experience – do not apply if you don’t have this,

  • Fluent in written and spoken English
  • Written and spoken Portuguese
  • Significant experience of working in Angola