Enterprise

IT managed services

IT managed services

Outpace competitors, and reduce operational costs through innovative cloud strategies, application modernisation and help desk solutions

Digis Squared’s Managed Services capabilities help our clients to flexibly address resource constraints, reduce operational costs and outpace competitors. Whether you need short term support, or longer-term outsourcing flexibility, as a vendor-agnostic partner our teams can deliver innovative cloud strategies, application modernisation and help desk solutions.

Our Managed Services team adapts a near-shore / off-shore model of delivery through multiple support hubs to provide 24×7 support for customers in multiple technology stacks. We seek to operate and optimise IT support functions through an ITIL aligned service delivery model managed by ITSM delivery experts and resource managers.

A table summarising the Managed Services offered by Digis Squared

Relentless focus on outcomes

The Digis Squared team work on your behalf, delivering intelligence, value and experience for your business, and focusing on the outcomes you are striving to achieve.

Managed applications

Focus on your challenging business requirements, while we keep your applications up and running providing you with the necessary functionality, productivity, efficiency, effectiveness and swift performance that your business demands.

Our Managed Application Service covers the administration, operation, support and management aspects for end-user productivity applications, collaboration applications, corporate applications and specialised line of business applications etc.

Amongst the applications we manage,

  • Enterprise Resource Planning (ERP) Solutions
  • CRM
  • Customised Mobile Applications
  • Loyalty applications
  • Unified Customer Experience Management
  • Smart Home, Smart Office & Smart Retail Systems

Managed cloud

Get the most out of your IT infrastructure by pairing your business with a dedicated cloud expert team,

  • 24/7 access to the top cloud subject-matter experts
  • Hands-on assistance to help minimise downtime
  • Reduce ownership & operational costs
  • Improve operational efficiency
  • Support for Private / Public / Hybrid Clouds
  • Multi-vendor Cloud Expertise – Azure, AWS, and Google Cloud

Managed networks

We deliver integrated network management from datacentres to network endpoints. Use our experience and skills to better understand the impact of emerging technology and services on LAN, WAN and WiFi networks.

  • 24/7 access to the top network subject-matter experts
  • Reduced risk of network downtime and business-impacting incidents
  • Advanced network real-time monitoring and alerting
  • Consistent access to data to make timely and informed decisions
  • Support for LAN, WAN, SD-WAN, WiFi, and VPN
  • Multi-vendor Network Expertise – Cisco / VMWare / Netapp

Managed Unified Communications

With a dynamic shift to working away from a centralised office, UC delivers business-critical network and device-independent access to productivity applications,

  • Remote working: environmental & business continuity benefits, reduce the number of individual systems and power requirements that a business must support, optimise office floor space
  • Enhanced experience, maximising user adoption: fantastic UX, single-pane-of-glass environment
  • Stronger performance & improved productivity: easier collaboration, faster decision making
  • Reduced costs: conferencing solutions in-house, enterprise dialling plans, business continuity & flexible locations, device-agnostic

Seamless UC ensures a higher level of interaction throughout the globally-dispersed workforce, breaking down silos between enterprise teams, and ensuring that no matter where you work, you can still access the same secure system, equipped with, integrated messaging (SMS, IM, email, voicemail), meeting scheduler, VoIP/video/web conferencing, screen and document sharing, and so much more.

Managed security & SOC

The world is changing, and so are our security concerns. Digis Squared is a trusted security partner, who will provide you with ongoing, vendor-neutral advice to help you make short and long-term improvements to your cybersecurity requirements.

  • We are committed to meeting with you regularly to ensure we continue to remain aligned and focused on adapting our services as your business and technology evolve
  • Digis Squared has a mature, reliable solution to cyber defence – providing robust cyber threat monitoring, integrated threat intelligence, incident response, and reporting

 

We deliver flexible services to meet your needs as your situation changes,

  • Vendor agnostic security expertise
  • End-to-end security auditing & testing
  • Mobile Device Management
  • Penetration testing (networks and apps)
  • Auditing & consultation
  • Vulnerability management service
  • Security Operations Centre (SOC): experienced and fully certified experts 24 x 7 x 365, shared VSOC or dedicated in-house SSOC

IoT E2E solution design

IoT E2E solution design

Connecting advanced platforms and devices

We help our clients design, develop, deploy and optimise their IoT projects.

  • Consultancy: our in-house team develop strategy, assess existing projects, and design new IoT solutions, with reliability, customer experience, time to market and cost in mind
  • IoT network connectivity audits: we test and identify location and device-specific connectivity constraints and solutions
  • IoT hardware, sensors, software & platforms: we use our industrial design, user experience, engineering, electronics, embedded software design and hardware production expertise to simplify IoT device product design, development and delivery
  • IoT systems integration: working with agility and flexibility, we manage multiple supplier and partner relationships at different stages of projects to reduce time to market, and integrate specific capability. Working closely with trusted partners, we architect the overall solution that will interface with the IoT devices.
  • Managed service: we support the deployed IoT devices, collecting and analysing data, and optimising the system to ensure enhanced performance

IoT testing

IoT testing

Identifying and resolving your IoT issues

Use our expertise to test and resolve your IoT issues

Our team knows how complex some of these issues can be, especially when problems occur sporadically. Use our skills and expertise to get to the heart of your IoT issues, and solve them efficiently.

  • Integration issues between new IoT components and legacy systems
  • Intermittent connectivity and stability issues
  • Ensuring continuity of service as new network technologies are deployed
  • Assessing risks in changing connectivity provider
  • Compatibility testing of new components into an existing scheme

Smart advertising

Smart advertising

Digital marketing solutions to offer to third parties

Connext: intelligent advertising – timely and personalised advertising, delivered at scale

  • Real-time analytics capability encompassing voice, messaging and data, enables them to deliver timely, personalised and contextually relevant advertising across the entire customer experience
  • Customer consent management can be tailored to comply with local regulations, and operators’ data privacy policies and procedures
  • Capitalises on the latest communication channels, so customers can have greater control over how they communicate and are communicated with
  • Monetise existing communication channels by delivering real-time, personalised advertising to customers, or by enabling third parties to do so via APIs

 

AirBox: out of home advertising that delivers engaging customer experiences

  • Terminal easily installed: rideshare, taxi, bus or public location such as a service station
  • Real-time advertising, multiple formats (images, video, interactive surveys), A/B testing,
  • Budget control: define campaign spend, charged for exact number of impressions acquired.
  • Customers: personalised up to date content, and location-specific discounts and vouchers, local tourist information in their language

 

Digital Flyers: smart application-to-person advertising

  • Deliver location and time-specific promotions to targeted customers, with images, video and text, via MMS
  • A2P capability enables conversational, chatbot-like exchanges to answer queries and refine offers
  • Securely pay and enter delivery details
  • Full campaign management tool, reporting, and simple to use GUI to create Digital Flyers campaigns

 

SIM advertising: simple promotions for even basic phones

  • Deliver text-based adverts, and adapt message based on device capability, location, time, customer type
  • Ability to block calls, or reject with message, on any handset
  • Full campaign management tool and reporting

Digital loyalty

Digital loyalty

Digital loyalty, points & vouchers for all your customers

Digis-Points: instantaneous, secure solution for voucher and point redemption

  • Simple to use Android PoS device: EMV chip + NFC + mag stripe readers, with camera, receipt printer and touch display.
  • Digis-Points platform hosts all vouchers and points – designed for easy integration with your CRM, DWH, recharge and other platforms.
  • Suitable for use by MNOs and MVNOs
  • Add on: mobile network testing tool to identify in-store and in-mall coverage issues. Identify and resolve these, and more customers can use their mobile phones more!

 

Referral service solution

  • Enable rewards for, customer to customer recommendations, gifts between customers, promoter referrals.