Managed services | End to end design, implementation, & optimisation of new & legacy infrastructure

Managed services

Data-driven network managed services

Efficiently managing operational components of your network

Our team have extensive experience and a solid track record of delivering vendor-independent radio managed services, using our AI/ML/DL capabilities and solutions to deliver cost and investment efficiencies, superior performance and optimum customer experience.

  • Apply our expertise to transform your network and commercial capabilities
  • Deliver more revenue from existing infrastructure, deploy new solutions faster

 

Discover more,  read our Managed Services blog post.

Network support

Working flexibly, our teams can deliver adhoc support to provide extra resources during significant business change, skills and competence development to strengthen knowledge and capabilities, or longer-term outsourced assistance as a managed service – we work in-house or remotely, with agility, to ensure your network remains robust and resilient.

Managed Services for NOC/SOC

We offer a comprehensive NOC (Network Operations Centre) and SOC (Service Operations Centre) managed service,

  • NOC/SOC managed services: our experienced, independent team deliver multi-vendor, multi-technology expertise integrating mature and new networks. Our comprehensive tools use AI-automation, RPA, and zero-touch operations to efficiently manage your implementation, and ensure that an agile and comprehensive governance structure receives the business and customer-experience KPIs needed to make insightful decisions.
  • NOC audit: Due diligence for NOC tools & processes, design and integration for a full set of diverse tools, automation improvement using RPA.
  • Tools management: Processes maturity and governance, workforce dimensioning and utilisation, SOC transformation, zero-touch operation.

GNOC

GNOCs, Global Network Operations Centres (sometimes described as “remote NOC”), achieve scale, consistency and efficiency by operating multiple NOCs from one central location.

Maintaining security and privacy at all times, and complying with all necessary regulatory requirements, our team works within a strong governance structure to maintain the KPIs, KQIs (Key Quality Indicators) and customer QOE (Quality of Experience) that you are striving to achieve, to help you outpace your competition and set new customer expectations.

Design & rollout

RAN services, smart planning, network design & rollout

Ensuring the optimum architecture and implementation for your network investments

Radio Access Network (RAN) services

Our services scale to help our customers manage increases in network complexity, and growth of network traffic effectively and efficiently. We provide the expertise necessary to support your network transformation goals, with our multi-vendor and multi-technology capabilities, our services adapt to meet the emerging needs of your network.

  • Radio optimisation of 2G/3G and 4G networks
  • Radio planning remote services
  • Network performance insights

 

 

Smart Planning

The Digis Squared team can assist you with all elements of network planning, including,

  • ACP (Automatic Cell Planning) improving network performance through re-engineering of existing sites according to the “new normal” traffic distribution
  • ASP (Accurate Site Planning) adequate selection for new sites location to adapt to the new normal situation we have after COVID-19 pandemic
  • AFP / ANR / Automatic PCI Planning / Automatic RSN Planning / Automatic PSC Planning

Network design & rollout

The extensive experience our staff have of complex multi-vendor, multi-technology implementations ensures that your business benefits from our independence to deliver new designs, and audit designs put forward by other RF staff and/or third-parties.

Our teams can guide, advise or manage your teams as they implement and deploy new network features and capabilities.

Optimise & transform

Network optimisation & transformation

Ensuring your network runs to the best of its capability, for you and your customers

Optimisation: Digis Squared’s staff have extensive expertise in network optimisation, acquired over decades of work in the telecoms sector, and it is one of the founding solutions of the business. Our independent, vendor-agnostic approach and deep knowledge of multi-vendor implementations, combined with tools we have developed in-house, ensures we efficiently optimise your network for the benefit of your business, and your customers.

Transformation: The Digis Squared team can accelerate the pace of your digital network transformation, delivering your business with the AI/ML tools, processes and capabilities to manage rapidly changing network issues and demands.

 

IT managed services

IT managed services

Outpace competitors, and reduce operational costs through innovative cloud strategies, application modernisation and help desk solutions

Digis Squared’s Managed Services capabilities help our clients to flexibly address resource constraints, reduce operational costs and outpace competitors. Whether you need short term support, or longer-term outsourcing flexibility, as a vendor-agnostic partner our teams can deliver innovative cloud strategies, application modernisation and help desk solutions.

Our Managed Services team adapts a near-shore / off-shore model of delivery through multiple support hubs to provide 24×7 support for customers in multiple technology stacks. We seek to operate and optimise IT support functions through an ITIL aligned service delivery model managed by ITSM delivery experts and resource managers.

 

 

Relentless focus on outcomes

The Digis Squared team work on your behalf, delivering intelligence, value and experience for your business, and focusing on the outcomes you are striving to achieve.

Managed networks

We deliver integrated network management from datacentres to network endpoints. Use our experience and skills to better understand the impact of emerging technology and services on LAN, WAN and WiFi networks.

  • 24/7 access to the top network subject-matter experts
  • Reduced risk of network downtime and business-impacting incidents
  • Advanced network real-time monitoring and alerting
  • Consistent access to data to make timely and informed decisions
  • Support for LAN, WAN, SD-WAN, WiFi, and VPN
  • Multi-vendor Network Expertise – Cisco / VMWare / Netapp

Managed security & SOC

The world is changing, and so are our security concerns. Digis Squared is a trusted security partner, who will provide you with ongoing, vendor-neutral advice to help you make short and long-term improvements to your cybersecurity requirements.

  • We are committed to meeting with you regularly to ensure we continue to remain aligned and focused on adapting our services as your business and technology evolve
  • Digis Squared has a mature, reliable solution to cyber defence – providing robust cyber threat monitoring, integrated threat intelligence, incident response, and reporting

 

We deliver flexible services to meet your needs as your situation changes,

  • Vendor agnostic security expertise
  • End-to-end security auditing & testing
  • Mobile Device Management
  • Penetration testing (networks and apps)
  • Auditing & consultation
  • Vulnerability management service
  • Security Operations Centre (SOC): experienced and fully certified experts 24 x 7 x 365, shared VSOC or dedicated in-house SSOC

IoT E2E solution design

IoT E2E solution design

Connecting advanced platforms and devices

We help our clients design, develop, deploy and optimise their IoT projects.

  • Consultancy: our in-house team develop strategy, assess existing projects, and design new IoT solutions, with reliability, customer experience, time to market and cost in mind
  • IoT network connectivity audits: we test and identify location and device-specific connectivity constraints and solutions
  • IoT hardware, sensors, software & platforms: we use our industrial design, user experience, engineering, electronics, embedded software design and hardware production expertise to simplify IoT device product design, development and delivery
  • IoT systems integration: working with agility and flexibility, we manage multiple supplier and partner relationships at different stages of projects to reduce time to market, and integrate specific capability. Working closely with trusted partners, we architect the overall solution that will interface with the IoT devices.
  • Managed service: we support the deployed IoT devices, collecting and analysing data, and optimising the system to ensure enhanced performance

IoT testing

IoT testing

Identifying and resolving your IoT issues

Use our expertise to test and resolve your IoT issues

Our team knows how complex some of these issues can be, especially when problems occur sporadically. Use our skills and expertise to get to the heart of your IoT issues, and solve them efficiently.

  • Integration issues between new IoT components and legacy systems
  • Intermittent connectivity and stability issues
  • Ensuring continuity of service as new network technologies are deployed
  • Assessing risks in changing connectivity provider
  • Compatibility testing of new components into an existing scheme

Customer experience

Customer Experience Management, CEM

Ensuring the best experience your infrastructure can deliver

Customer Experience Management (CEM) is the main driver of Digis Squared’s Managed Services delivery approach. Traditionally, network nodes and network KPIs drove and were at the heart of services and operations assurance – but as services have become more complex, and data consumption has been driven by OTT applications, this approach no longer works.

Unpredictable impacts of the COVID-19 pandemic, and extreme weather events due to the climate crisis, are having a significant impact on user behaviour, and in parallel customers expect (and demand) that customer experience and the quality of the service they receive is maintained or even improved – when their only contact with the outside world is over the internet, customers become increasingly impatient.

In this context, capacity management is becoming even more critical to both service providers and civil society in general, and it requires close monitoring of the network resources to ensure best utilisation. Traffic movement and evolution is changing significantly, in patterns we have not experienced before, and now requires an advanced methodology that utilises AI and ML for predicting traffic increase and thus optimising CAPEX investments.

Typically, our CEM work with operators and service providers addresses,

  • Service Operations Centre (SOC): using AI to assess multiple factors (customer segment, location, handset, OTT behaviour etc), this system analyses faults; assesses commercial, technical and customer experience impact; diagnoses cause and identifies solution; creates, prioritises and assigns trouble tickets.
  • Value-Based Optimisation (VBO) methodology & VIP assurance: ensuring the customer experience at sensitive locations (airports, HQs), and for client accounts and VIPs is monitored and handled with the commercial priority your business has assigned.
  • Insights and reporting: our methodology ensures customers have a dedicated insights dashboard (KPIs, KQIs nd Customer QoE for voice, data and OTT), as well as the reports necessary to meet regulatory reporting requirements.