Differentiation through operational excellence

Operational efficiency & excellence: a cohesive team achieving efficient and sustainable long-term growth.

• We recruit staff with care: high achieving attitude, attention to detail and expert technical skills.
• Knowledge sharing is key: we invest in training and competence development to fill knowledge and process gaps.
• Processes: clear change management & control, and governance
• We utilise network automation and our in-house vendor-agnostic AI capability to automate network procedures.
• Launching new, transforming mature, and handling technology sunset – we handle core services whatever stage of life the network is in.
• Vendor management: KPIs are important, but solve little. We work to bridge the gaps in understanding, clarify discussions, identify mis-fits in technologies, or a gap within a contract and resolve misunderstandings before they become problematic – and critically, to propose a solution.
• We use DevOps principles to guide our development and operational activities – one team, in deep communication about issues and solutions.
• Flexible implementation options to best suit your situation: we work in some geographically complex regions of the world, supporting clients with GNOC (centralised, global network operations centres, outside the country of operations), traditional NOC, plus SOC (security operations centre),  and hybrid solutions.