Performance Management

The E2E network health monitoring team utilizes high-level performance monitoring to detect and flag unnoticed issues, ensuring network integrity through proactive alarms and multiple layers of monitoring.

Following is the indicative list of activities to be performed by DIGIS squared MS related to performance monitoring.

• Performance Monitoring of the network elements and services.
• Identify the affected network elements and the customer impact.
• Examine and classify the fault.
• Record incident details in the trouble ticketing system and ensure completeness.
• Prioritize performance incidents.
• Provide incident resolution, work around, or route it to an identified support team.
• Update performance incident details (e.g. trouble ticket) when required.
• Approve the incident closure and update the incident record.
• Provides updates regarding incident progress.
• Provide War Room performance monitoring and Special Event Assurance performance monitoring.
• Provide performance monitoring reports that are mutually agreed upon.
• Develop a database and sophisticated knowledge database including formulas and counters to generate action plans and resolution criteria based on a combination of the following:
  • Statistics
  • Alarms and events
  • History of alarm and resolution matrix
  • History of closure reports
  • Expertness inputs from other networks or operator
• E2E network health team in coordination with L1 Support and Maintenance Support Unit.
• Spot repetitive performance network issues with reoccurrence behavior or sometimes with complex behavior generated by our automated complex formulas.
• Collaborate with MS functions, performance monitoring, MSU, and NPOC teams to generate weekly reports on network elements across all domains to ensure the following:
  • Network issues not resolved by the normal MS functions
  • Out of SLAs resolutions and their impact on the network
  • Open TTs and their impact on the network.
  • TTs bouncing between all MS functions and recommended actions
  • E2E quality of service monitoring and recommended actions
  • Impact of new features, technologies, and new NEs introduced to the network

Service Desk

Digis Squared focuses on network operation functions for MNOs and MPN operators, focusing on service desk functions for efficient NOC operations, including listed functions.

• Help Desk : The Help Desk is responsible for coordinating and monitoring all functions across all network domains to ensure fault management outcomes align with agreed KPIs.

• Change Management: The Change Management function ensures operational security by recording, evaluating, prioritizing, planning, testing, implementing, documenting, reviewing, controlling inventory management, and minimizing disruption.

• Incident Management: Incident Management oversees and manages network incidents, spanning from initial appearance to final service restoration, ensuring compliance with approved processes, escalation matrix, workflow, SLAs, and KPIs.

• Problem Management: The Network Problem Management function investigates root causes of issues, resolves them permanently, and prevents recurrence across all network domains.

•  Event Management: The NOC FLO is responsible for assisting in the E2E event/crisis management program, demonstrating the actions related to Network Event/Crisis Management.

Optimization

DIGIS Squared intends a vendor-agnostic managed service solution covering all technologies (2G/3G/4G/5G/VOLTE and VONR), and consisting of the following eight pillars:

DIGIS Squared is a model designed to improve MNOs operations and network performance, offering additional benefits.

DIGIS Squared offers managed services to mobile network operators and Mobile Private Networks  scaling to handle complexity and traffic growth, and adapting to meet evolving network needs and SLAs.