Digis-One ◦ Unified Fault Management for multi-vendor, multi-technology networks

Why do telecom networks need a Unified Fault Management solution?

Digis-One is a Unified Fault Management (UFM) solution, delivering multi-vendor and multi-technology carrier-grade capability for telecom SOC (Service Operations Centres) and NOC (Network Operations Centres). But why is it needed?

Mobile networks today are a patchwork of systems, with solutions from multiple-vendors, becoming more complex as layers of IoT and 5G capability are added – the result of decades of commercial decisions, technology availability, and technical strategies. As the telecom sector is inherently defined by international standards, this mix-and-match approach should deliver a coherent system, but there are some critical elements which struggle to work together.

Network Operations Centre (NOC) engineers need to undertake fault and performance management activities, in addition to routine, repetitive tasks: fault detection, events enrichment, impact analysis and trouble ticketing creation – and all of this is undertaken manually.

A smart Unified Fault Management solution (UFM) is crucial to unify and automate all fault management activities.

Finding and resolving sub-optimal performance issues is often more complex than fault resolution. Improving performance in one system may create a knock-on consequence to another, which may not appear immediately, and may slowly creep before it triggers an alarm. When NOC teams have to log in to multiple, discrete NMS to view each component, it is impossible for them to assess the full picture.

“AI, 5G and automation are the key technologies driving digital transformation”

Source: EY (1)

Digis-One – UFM

A multi-vendor and multi-technology carrier-grade solution, used by Service or Network Operations Centers (SOC/NOC), focusing on fault management unification across all network and IT nodes.

The Digis Squared team have combined their knowledge of network failure occurrence mechanisms and resolution procedures, and our AI and automation skills, to develop Digis-One – a single consistent interface into all the Network and IT nodes in your network, with intelligent troubleshooting and optimisation.

“Digis-One intelligently assesses the data from all the Network and IT nodes it’s connected to. Using automated rules, root cause is identified against a library of recommended actions and troubleshooting steps, thereby overcoming native compatibility issues.”

Yasser ElSabrouty, Co-Founder, and Director of Sales & Business Development ME & Africa

See the full picture

Digis-One delivers,

  • One platform: rich, intuitive web interface, with a fully customisable single view.
  • Technology: all system components are Cloud Native Computing Foundation certified with a mesh of micro-services components.
  • Agility: setup can be changed on the fly, no loss of service with its static predefined load balancing rules.
  • Automation: fully-fledged library of “Generic / Vendor-specific” correlation and automation rules, network alarms, plus their recommended actions, and all troubleshooting steps pre-loaded. RPA ensures faults are consistently identified and swiftly resolved, minimising failure recovery time. Additionally, stable services outside standard working hours can be achieved by automating network operations and monitoring.
  • Cost efficiency: efficient system architecture and a single interface = simplified operations, administration and maintenance.  Efficiency also increases customer satisfaction due to prompt network failure response, which in turn helps retain customers and improve brand image.

Additional Digis-One benefits include,

  • Rapid integration, and elastic scalability: as components continue to be added to your network, the additional NMS they come with can be easily integrated into Digis-One.
  • Alarm grouping and pivoting
  • AutoPilot: the first step towards zero-touch operation
  • Commercially deployed: now.

Ensuring your network works

As mobile networks are enhanced with IoT, edge-computing and 5G, the ever-increasing complexity of fault management, demands that AI and automation are used to swiftly help your teams identify and resolve faults, and optimise network performance. Now more than ever, ensure your network works.

Digis Squared, independent telecoms expertise.

This blog post is also available as a stand-alone white paper.

To discuss how Digis-One can help your business, please use this link or email sales@DigisSquared.com to arrange a convenient time for an informal conversation.

Keep up to speed with company updates, product launches and our quarterly newsletter, sign up here.



  • CSP: Communications Service Providers
  • IoT: Internet of Things
  • NOC: Network Operations Centre
  • NMS: Network Management System
  • SOC: Service Operations Centre
  • UFM: Unified Fault Management

Image credits: Nathan Bang (patchwork), Jackson David (telecoms tower)

RPA ◦ Now more than ever, automate to manage rapidly changing demands

Organizations around the globe are turning to Robotic Process Automation (RPA) to become faster and more agile in the face of increased demand and rapidly changing environments.

From managing the high changes in network traffic, supporting the increased demand in customer call centers, to preparing and enabling a remote workforce, organizations are realizing the benefits of automating right now.

“RPA: one of the 7 biggest technology trends that will transform telecoms in 2020”

Source: Forbes (1)

What is RPA?

Robotic process automation (RPA) is a type of software productivity tool that enables users to configure bots, which manage specific dedicated tasks within software applications – no actual physical robots are involved!

The bots can be programmed to mimic key strokes enabling actions to be concatenated, delivering complex macro-like functionality. They can work across multiple systems in a session (different applications, spreadsheets on different operating systems and so on), for example, extracting data from one system, merging it with another data set, and then importing it into a different application.

Working together, bots can handle complex and sophisticated processes, not just removing the risk of human error, but driving down costs and speeding up time taken to complete tasks.

“To increase business agility, IT leaders need to maximize the breadth of RPA use cases and stay ahead of market trends.”

Source: Gartner  (2)

RPA in businesses today

Today, RPA is being used across businesses to optimise repetitive and time-consuming tasks, and eliminate errors.

RPA can speed up analysis of demand fluctuations and sales intelligence, streamline revenue assurance, accelerate order activations and assist with call centre queries.

There remain many opportunities to introduce it in more departments, and use it more widely across functions.

Boost your automation level

The “new normal” has created massive changes in demand, as both home-working and communications between friends and family impact the networks. We can help your teams adapt their network strategies, adjust operational support, and implement new technologies to support the changes we see now, and those we can anticipate as the situation continues to change.

Digis Squared can provide remote resources to automate many of your processes, and facilitate your teams’ working-from-home tasks. The Digis Squared team have extensive experience of implementing and optimizing RPA.

“Process automation will define the telco of the future”

Source: EY (4)

We can help your teams to,

  • Design and implement RPA solutions and methodologies to automate any repetitive process
  • Review and optimize existing RPA processes and infra-structure, and identify additional opportunities
  • Processes assessment reflecting the business value of any implemented automation
  • Complete optimization on UiPath license utilization

We can also help you identify and target potential areas of improvement,

  • Creating base level of RPA awareness
  • Deep dive with all teams to identify business challenges
  • Propose new ideas of automation
  • Posting RPA-related updates
  • Monitoring and analytics of all automated processes

Using project-proven methodologies, and RPA process-driven workflow, together with your team we work to understand and discover your issues, identify efficiencies, design solutions and then develop and implement automated solutions. But that is only part of the process, ongoing assessment of the implementation to identify further enhancements and optimisations is a key part of the work we do.

Off the peg, and bespoke RPA solutions

We have more than 50 ready-to-use RPA process developments, varying between complex, medium and simple scope,

  • Site halt and activation
  • Down sites repetition handling
  • Network fluctuations monitoring and reporting
  • Alarm monitoring and reporting
  • Services testing
  • Outages handling
  • Configuration management execution
  • Configurations audit
  • Trouble Tickets handling
  • Customer complaints handling
  • Special events monitoring
  • International traffic optimisation
  • Warehouse management
  • Inventory management
  • Field expenses monitoring
  • Disaster recovery audits
  • Consistency checks
  • Data synchronisation and integrity
  • Licenses renewal handling
  • Network elements backup system
  • OSS/BSS accounts management
  • Managed services KPIs monitoring
  • Operations KPIs monitoring and reporting

Our teams have the skill to precisely address your business demands: we can adapt these ready-to-use RPA developments to rapidly meet your needs, or create a bespoke solution from scratch.

Now more than ever, RPA can increase your agility to manage rapidly changing demands.

To discuss how our RPA expertise can help your business, please use this link or email sales@DigisSquared.com to arrange a convenient time for an informal conversation.

Keep up to speed with company updates, product launches and our quarterly newsletter, sign up here.

“By 2024, organizations will lower operational costs by 30% by combining hyperautomation technologies with redesigned operational processes.”

Source: Gartner Predicts 2020 (2)


Image credit: Philipp Katzenberger