Tag: network transformation

Differentiation through operational excellence

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Differentiation through operational excellence.   ◦   Ahmed Zein, Digis Squared Co-Founder and Chief Operations & Delivery Officer, shares his experience and thoughts on the vital role the Operations function plays in differentiating your business. Plus, as his new Managed Services team gets ready for the commercial launch of a network, he shares insights into key areas of current focus.

Differentiation and success

What differentiates leading organizations from their less successful rivals? More often than not, it comes down to how they manage their Operations. No matter how great the business strategy, or how large the investment, the Operations Team, the efficiency and customer experience they can achieve, can ultimately determine which business wins and who is left behind.

A workplace philosophy where problem-solving, teamwork, and leadership are core to the way people work together and collaborate, results in the continuous improvement of an organization,” shared Ahmed. “Focusing consistently on the customers’ needs, keeping employees positive and empowered, and continually improving the current activities in the workplace to deliver a better outcome in the future – all of this requires energy and commitment. However, this is a virtuous circle of improvement – keep doing it, and you’ll keep improving, the more energy and commitment you put in, the bigger the improvement you’ll get out.

There are five key areas I’ll be focussing on with the Digis Squared team during this phase. Working together, the team in the Digis Squared Delivery and Operations Centre in Luanda, backed up with staff in our Technology and Customer Support Centre in Cairo, will ensure an on-schedule, optimised network launch, and maintain smooth operational performance throughout.

One: Preparing the Squad

As with any project we work on, preparing the squad for this mission is our top priority. Designing a complete program, and establishing a high achieving attitude and sports-behaviour in the team and its structure, help us all to succeed. The squad needs a dynamic attitude to problem-solving, and an ambitious target to achieve success together.

With all our projects, we carefully consider the specific skills, experience and expertise we need. In recruiting the squad it’s also critical to our success together that we have a strong and aligned sense of purpose, and a strong fit with the Digis Squared culture and sports-team ethos. It’s vitally important to the way in which we operate that we work together as a squad – we help each other, we share knowledge, we learn from and help each other. It’s about both leadership and personal accountability, as well as knowledge sharing. In an area as complex as network technology, almost all issues can only be solved by working together, asking questions, and listening to the experience and ideas of others. We achieve and learn more together.

And this is one of the key differences between Operational Efficiency and Operational Excellence. Efficiency focuses only on how things are done, and doing them better – faster, cheaper, fewer errors, continuous improvement. These are the basics. But Operational Excellence is far wider, it aims to create a culture within the team and company that is conducive to efficient and sustainable long-term growth. The strongly aligned sense of purpose, solving problems and succeeding together as a squad, that is vital to achieving Operational Excellence.

Some of the Digis Squared Luanda Squad, February 2022

Two: Multi-Vendor Management

Vendor management is not as simple as monitoring a mathematical set of KPIs, and a lengthy document filled with SLA words. As a team, we know that the success of any operations is reliant on sound relationships, and clear communications. The Digis Squared way is to always try and bridge the gaps in understanding, to clarify discussions, to identify a mis-fit in technologies, or a gap within a contract and resolve misunderstandings before they become problematic – and critically, to propose a solution.

Yes, of course we report on KPIs, and when an SLA isn’t being hit, but we also work hard to bridge that gap between the vendor and the operator. We work hard to build connections with the vendor’s teams, and work collaboratively together, running user acceptance tests and handovers across all domains.

Three: Performance & Field Management through NOC

Digis Squared’s Managed Services will ensure we achieve full monitoring of the network, corrective and preventive maintenance, network configuration and change management. All of this will be accomplished with operational excellence strategies by improving network availability, maintaining all network KPIs, enhancing quality of service to end customers, improving customer experience and reducing operating cost, as well as capitalizing on network automation and automating all automatable network procedures, across both front and back-office activities.

Read more about INOS here – and the bottom of that page also has links to using INOS in LTE 450 or 600MHz network, 5G and customer case studies.

One of the most important KPIs in Managed Services contracts is the focus on Network Performance KPIs as one of the most important goals. Digis Squared’s cognitive tools are used to provide active monitoring of the network. We use INOS for drive testing, and there are plenty of recent blogs about that!  [See list at end of blog.]

Digis-One is a key tool for any Operations team.  We typically passively monitor the network performance using Digis-One, our cognitive, multi-vendor, multi-technology Unified Fault Management (UFM) solution delivering centralized dashboard and alarming monitoring system for the Front and Back Office Teams. Digis-One facilitates all systems/interfaces monitoring, in addition to automating the most time-critical manual work, including automated generation and assignment of Trouble Tickets to the team responsible for solving the network issue. Digis-One delivers a significant impact on SLAs and Mean Time to Repair.

Read more about Digis-One, our cognitive UFM solution, here.

Generally, when undertaking a Managed Services contract, field maintenance is one of the top priorities. Responsive teams on the ground undertake corrective and preventive actions across the network, fixing issues before they become a problem. The Operations Squad assess KPIs, and proactively lead the way to ensuring improved customer experience. Working together, this delivers efficiency, expansion and business success.

The field maintenance service will utilise available data (network, environment, events etc.) and our cognitive tools to schedule preventive maintenance plans and optimise resource utilisation. Mindful of the various contractual SLAs and targets, together, I field maintenance and NOC teams will ensure complete coordination and alignment for all field and site access activities.

Four: Clear Change Management

A newly launched network encounters a lot of dynamic changes and interactions across all domains. I’ve experienced the dynamic situations new network deployments encounter many times before, and know that creative thinking, sound analytical practices and strong teamwork can together solve the issues which will arise. Actively managing and considering the sequence of changes require deep consideration and experience. Careful planning is needed to consider how unforeseen risks or incidents will be handled, what processes will be followed, and how unplanned changes will be addressed.

We’re at a really exciting stage of this project. Combining the skills, expertise and experience of our staff, and our AI-led tools and processes, we’re confident the squad we are building will deliver differentiation through operational excellence.

Five: Application Development Management

As a greenfield mobile network, benefits from the high demands and expectations of the commercial teams to launch ambitious, state of the art products & services to the market, pushing at the competitive and technological edge of possibilities.

With this in mind, the Digis Squared team believe it is important to bring the concept of Application Development Management, ADM, with a DevOps flavour to this Managed Service contract. Merging the development and IT/BSS operations, the goal of our ADM team is to reduce the time between a system needed development or change and its deployment into the production environments. In turn, this reflects on and enhances the time to market to materialize a commercial requirement into a real technical output, deployed on the product IT/VAS nodes. To put that another way, we’ll be using ADM techniques to develop, test and deploy rapid, noticeable improvements in an ongoing continuous loop, perhaps even before the end customer notices there was ever an issue.

Working in this way, as a DevOps team, both the development staff, and the staff in charge of operations, are in deep communication with each other – they are ONE team! There is enhanced cross-knowledge and collaboration between the developers and IT operations, assessing and solving issues together, and a more seamless workflow that eliminates sizeable knowledge silo’s which are found in traditional models. The result is the smooth deployment of technology, such as software and updates in the safest, most reliable way possible.

Differentiation through operational excellence

It’s an exciting time for the Digis Squared team globally, and we’re ready for this. It’s great to work with clients with clear ambitions, and high targets for excellence. Sharing knowledge, ensuring utilisation of cognitive systems and clear processes, building a superb team. We’re working closely with our client and the other partners to ensure this new network achieves commercial success, and one of the secrets in how we will achieve that together is with differentiation through operational excellence.

In conversation with Ahmed Zein, Digis Squared Co-Founder and Chief Operations & Delivery Officer.

If you or your team would like to discover more about our capabilities, please get in touch: use this link or email sales@DigisSquared.com .

Digis Squared, independent telecoms expertise.

Discover more

Image credits

  • Digis Squared social media and blog banner image: Fabian Plock (Shutterstock)
  • Luanda bay in article: Manual Carreia COSTALOPES
 
 

Digis Squared Open RAN projects and capabilities

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Digis Squared Open RAN projects and capabilities  |  Mohamed Hamdy shares details of Digis Squared’s Open RAN capabilities and describes the types of projects the team are currently working on.

This is the second in a series of blogs focussing on Open RAN, where Mohamed Hamdy, Chief Commercial Officer at Digis Squared, and AbdelRahman Fady, CTO, share their insights.

“The Digis Squared team believe that 100% of mobile operators and CSPs will move to Open RAN models sooner or later. Each MNO will deploy Open RAN according to their strategy, either in rural areas or in urban areas, and that’s why we’re giving strategic and operational focus to this.”

Mohamed Hamdy, CCO at Digis Squared

Digis Squared’s Open RAN expertise, solutions & capabilities

Mohamed, what insights can you share with us on the Open RAN work being undertaken at Digis Squared?

“The Digis Squared team believe that 100% of mobile operators and CSPs will move to Open RAN models sooner or later. Each MNO will deploy Open RAN according to their strategy, either in rural areas or in urban areas, and that’s why we’re giving strategic and operational focus to this.

The Digis Squared team started very early to build their competencies, expertise, tools and portfolio for Open RAN, as well as building a dedicated service portfolio to help MNOs to adapt their network architecture to the Open RAN model. Today, we provide insight-led multi-system and multi-vendor expertise across the entire network lifecycle.”


Digis Squared OpenRAN expertise, solutions and capabilities

“Our work tries to address five key challenges we frequently see when working with clients,

  • Lack of confidence in OpenRAN solutions
  • Sub-optimal performance with a limited vendor feature set
  • Delayed operator & vendor deployment
  • Duplicated operator & vendor interoperability testing for HW & SW
  • Lack of SI expertise for successful deployment

To address these issues we,

  • Provide independent, interoperability and performance benchmarking, for example, by working with EANTC
  • Undertake advanced E2E troubleshooting
  • Deliver extensive system release validation
  • Provide direct access to Open RAN expertise and experience in design, integration and deployment

And thereby deliver,

  • Minimised deployment costs
  • Accelerated time to value
  • Richer vendor feature set through roadmap alignment
  • High performing Open RAN solutions
  • And, successful Open RAN deployments.”

In conversation with Mohamed Hamdy, Digis Squared Chief Commercial Officer.

How can Digis Squared help you with Open RAN?

The Digis Squared team are here to help, and can provide their experience, AI-led tools, and capabilities to help operators and CSPs with all aspects of Open RAN strategy, testing and deployment optimisation.

  • We provide the industry with a range of OpenRAN related services including integration, performance benchmarking and systemisation.
  • Collaborate with operators, vendors, system integrators and research institutes to promote and accelerate OpenRAN ecosystem development, focused on,
    • System Integration
    • Interoperability between vendor components
    • Release validation
    • End to end performance benchmarking
    • Trials and PoCs.
  • Showcase and promote OpenRAN within the industry (TIP, O-RAN, GSMA)
    • Capacity solutions, cost-effective rural coverage, 5G solutions.

This Digis Squared Open RAN blog reveals some of the capabilities we have, and if you or your team would like to discover more about our OpenRAN capability, or other elements of the work we do, please get in touch: use this link or email sales@DigisSquared.com .

Read AbdelRahman Fady’s blog, CTO insights into Open RAN features and vendor flexibility.

Keep up to speed with company updates, product launches and our quarterly newsletter, sign up here.

Digis Squared, independent telecoms expertise.

Abbreviations

  • CSP Communications Service Provider (ComSP)
  • SI System Integration

Image credit, Digis Squared social media and blog banner image: Charlotte Harrison

5G ◦ Why is it so complex to deploy?

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In conversation with Digis Squared CTO AbdulRahman Fady, we explore some of the complexities and opportunities.

5G is a hot topic, with new handsets coming to market, and networks expanding globally. Abdulrahman Fady, CTO at Digis Squared, has worked in the technology sector for more than 20 years, and in this blog post he shares his views on how the deployment of this latest generation of telecom technologies will bring new problems to solve, and new opportunities to grasp.

So please share with us Abdulrahman, why is 5G so complex to deploy?

“By 2025, 5G networks are likely to cover one-third of the world’s population.”

Source: GSMA [1]

5G rollout, complexity and issues

“Everyone is talking about 5G and how important it is for the ICT industry. Deploying 5G will change and benefit our societies, however, to deliver the real benefits of 5G a lot of challenges need to be addressed, starting with infrastructure and security, and expanding across all spheres into people culture and anthropology, and far from the expertise and competencies of the average ICT engineer.”

“I don’t think this will be an easy journey! It will be a really tough but exciting journey, where people have to learn how to implement adequate automation and AI techniques to make use of the data 5G delivers – it simply won’t be possible to assess the volume of data without AI. Technically, I believe there will be a strong competition between legacy RAN vendors and O-RAN vendors as they compete for market leadership – this will deliver benefits for operators and CSPs, and drive innovation and identification of new efficiencies.”

5G & IoT: “many of its technical capabilities have been designed with Industry 4.0 applications in mind:

  • Ultra-Reliable Low Latency Communication (URLLC) is vital for real-time communications between machines
  • Greater bandwidth and support for higher device density enables use cases that generate more data traffic and host a greater number of devices or sensors
  • Network slicing allows virtual separation of networks, enhancing security and reliability
  • Mobile Edge Computing allows critical network functionality to be retained at the edge, further enhancing resilience and operational continuity”
Source: GSMA [2]

“In the field of IIoT and C-IoT, I think there will be a lot of new ideas generated as nerds and ICT people get their hands on 5G tech. As these different approaches come together – the nerds exploring what the new tech and new devices can do, and ICT staff searching for solutions to address specific issues – they will bounce ideas of each other, and there will be real energy and dynamism as they race to bring new innovations to market.”

“5G will be a huge opportunity for the big cloud providers like Amazon, Google and Microsoft to change the way MNOs work, delivering massive real-time analysis capability, new opportunities for collaborative international teams to work together, system resilience and efficiency.”

“However, it’s not all good news! I think 5G security will be a showstopper in many countries, limiting the deployment of all its functions in some places. These issues will in turn bring great opportunities for third parties and SIs to play a far bigger role in the ICT ecosystem.”

The biggest issue

“But do you want to know the biggest issue I see? The number one challenge limiting 5G spreading swiftly worldwide, and blocking the real benefits of 5G deployments, is the complexity of handsets, the UEs and terminals.”

MIMO (Multiple Input Multiple Output) “MIMO has been used in wireless communications for a long time now — it’s common for both mobile devices and networks to have multiple antennas to enhance connectivity and offer better speeds and user experiences. MIMO algorithms come into play to control how data maps into antennas and where to focus energy in space. Both network and mobile devices need to have tight coordination among each other to make MIMO work.”

Source: Qualcomm [3]

5G uses Massive MIMO and expands on the existing MIMO systems, by adding a much higher number of antennas on the base station – this helps focus energy, which brings massive improvements in throughput and efficiency. As well as all the additional antennas, both the network and mobile devices implement more complex designs to coordinate MIMO operations.

  • 5G utilises different parts of the radio spectrum to deliver performance, capacity and coverage
  • mmWave spectrum: best for dense urban areas and crowded indoor environments. Doesn’t travel very far, so an array of antennas is used for beamforming, which concentrates the radio energy to extend the range.
  • sub-6 GHz spectrum: best for broad 5G coverage and capacity with faster, more uniform data rates both outdoors and indoors for more users, simultaneously.

“5G handsets are super-sophisticated: they need to support Massive MIMO techniques, along with beamforming, sub-6GHZ bands, and mmWave for mobile. Designing all of this to work together is putting real pressure on antenna and RF designs – and then the ultimate challenge, physically fitting all of this into a beautiful handset design!”

“And if that’s not complex enough, we all expect our mobile devices to have incredibly efficient batteries, and yet remain small and lightweight, and deliver performance enhancements across 4G, 3G and GSM. You need very strong modems and processors deployed inside 5G handsets – and all of this in addition to the complexity 5G adds to software, OS and Kernel layers. That’s why it is not an easy job to deliver high-end 5G handsets!”

Opportunity

“There are many challenges, opportunities and battles to come as 5G rollout continues, and it will also create real opportunities and big returns if you have positioned yourself and your company right within the ecosystem.”

In conversation with Abdulrahman Fady, Digis Squared CTO

If you would like to learn more about how the Digis Squared team can help you with 5G strategy, deployment or optimisation, please use this link or email sales@DigisSquared.com to arrange an informal chat.

Keep up to speed with company updates, product launches and our quarterly newsletter, sign up here.

Digis Squared, independent telecoms expertise.

Sources

  1. GSMA 5G deployments to date, this snapshot from 19th October 2020
  2. GSMA 5G for smart manufacturing. Insights on how 5G and IoT can transform industry, 16 April 2020
  3. Qualcomm, How 5G massive MIMO transforms your mobile experiences

Abbreviations

  • C-IoT: Consumer Internet of Things (typically, consumer devices and applications in the consumer electronics space such as smartwatches or smart thermostats)
  • CSP: Communications Service Providers
  • ICT: Information and communications technology
  • IIoT: Industrial Internet of Things (interconnected sensors, instruments, and other devices networked together with computers’ industrial applications, including manufacturing and energy management)
  • Massive MIMO: a set of multiple-input and multiple-output technologies for multipath wireless communication, in which multiple users or terminals, each radioing over one or more antennas, communicate with one another.
  • O-RAN: Open RAN – via standardised radio interfaces and interoperability, hardware and software components from multiple vendors operate over network interfaces that are “open and interoperable”
  • SIs: System Integrators
  • URLLC: Ultra-Reliable Low Latency Communication

Image credit: Denys Nevozhai

Regulators ◦ Now more than ever, use independent tools and expertise

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Is this the perfect storm of telecoms technical complexity?

As network deployments get more complex, capacity management more difficult to predict, and customer demands rise, how can Telecoms Regulators help deliver the best customer experience?

Globally, 5G deployments are picking up pace, and 2G and 3G networks starting to be retired – engineers at MNOs and CSPs* are knee-deep in complexity, managing technology sunset strategies, IoT connectivity migrations, and adding new layers of 5G components into the patchwork of systems from multiple vendors. This activity brings with it more new operational systems and alarms to integrate (and disentangle), and extra work to try to bring everything together into a cohesive system.

On top of that, the operational teams within MNOs and CSPs have been working hard this year to reconfigure networks to handle shifts in demand, as the pandemic forces huge numbers of people to suddenly work and study from home, and unpredictable demand patterns are addressed as best as possible.

Is this the perfect storm of telecoms technical complexity? How should Telecoms Regulators respond and ensure customer Quality of Experience and Quality of Service are maintained? With so many technical changes occurring in a short space of time, how can technical regulatory staff keep pace with technology, anticipate the future, and ensure their knowledge-base remains unbiased?

Digis Squared has over 50 industry experts with 10 or more years’ multinational mobile operator and vendor experience.

Use our expertise to work alongside your teams and augment their skills and capability,

  • Independent tools for QoE & QoS network benchmarking
  • Band & spectrum strategy consultation
  • Competence development to keep pace with new technologies.

“The Digis Squared team has a depth of experience and knowledge of implementations that you only acquire through years of working on difficult projects and tricky technology deployments. The team bring these insights to all their work, whether that’s with MNOs, CSPs or Regulators.“

Mohamed Hamdy, Digis Squared CCO

Independent tools for QoE & QoS network benchmarking

Regulatory coverage and performance concerns vary by market, but in general fall into 3 distinct areas,

  1. Many telecom network licenses have requirements to achieve specific KPIs: Geographical coverage, data throughput rates, QoS requirements.
  2. Legacy benchmarking solutions are often expensive, no longer supported by the vendor, and have a long and slow process to deliver the final report.
  3. When the report is eventually available, it is often a readout of dry statistics, with no clear recommendations on improvements. And with multiple solutions from multiple vendors implemented across the MNOs and CSPs in your territory, there is no standard process to rank and compare network operators.

Since the inception of Digis Squared the leadership team decided to invest and develop its own in-house, vendor-agnostic, multi-technology and scalable automated solutions, to ensure its staff and clients have access to vendor-independent assessment and testing of networks. Today, we are able to provide our clients with these tools to ensure they have an independent assessment of network capabilities. MNOs use our tools to help them accelerate network upgrades and network transformation, ensuring they are able to manage their network traffic growth and network complexity efficiently. Regulators use our tools to ensure they have the insights they need to assess KPIs independently.

INOS is the AI-led QoS and QoE benchmarking tool developed in-house at Digis Squared, using no network vendor tools.

  • Automated and efficient solution for fast and accurate reporting
  • Analysis and recommendations on improvements
  • Cross-check performance against the license to help regulators identify the gaps
  • Proven in the field with MNOs and Regulators
  • Interacts with all major vendors’ platforms, including Ericsson, Huawei and Nokia
  • Covid19 safe solution: our tools need just one person in the vehicle or building – no engineers are needed on-site, ensuring that they can do their work safely and together we can keep our communities connected.

When used by Telecoms Regulators, INOS delivers,

  • One independent, vendor and network agnostic solution
  • Fully automated reports, just 15 minutes after tests end
  • Failure insights: empowered by automation and analytics, we can deliver detailed insights into failure reason
  • INOS BM score – rank and benchmark all operators, by all services tested, across all network technologies and vendors
  • Independent and transparent scrutiny: Operators can access INOS platform, with limited and agreed privileges to review their log files and reports.

INOS KPIs include, but are not limited to,

  • Coverage & quality radio conditions
  • Field KPIs: CST, CSSR, HOSR, CDR
  • Throughput DL & UL: FTP, HTTP, HTTPs
  • Voice quality: POLQA
  • Video Quality: PEVQs
  • OTTs KPIs
  • Adopted optimisation strategy
  • Overlapping and needed neighbours’ optimisation
  • UE Happy Index

Get in touch to talk with us informally about how we can help your Regulatory teams with independent tools and expertise for network benchmarking, and discover INOS here.

Band & spectrum strategy consultation

The Digis Squared team have decades of experience working in telecoms operators and telecom equipment providers, with huge experience across many countries, implementations, technology deployments, and vendor solutions. We can work alongside your teams, or independently, to share our insights and assess innovative and commercial uses of your spectrum, to ensure optimum utilisation in your market.

  • Assess the utilisation of all existing bands
  • Evaluate service usage and importance with stakeholders
  • Policy & procedure updates
  • Spectrum audit and redeployment strategies: identify, complement, and refine all data on national spectrum use
  • Future policy: balancing the needs of end-users and spectrum-users are met to encourage investment
  • Emerging technologies: implementation scenarios and spectrum allocation recommendations for 5G, WLAN, LPWA and more.

Competence development & training

We recognise the difficulties in identifying the vendor-independent training necessary to ensure your teams are not unconsciously biased towards specific solutions.

Our team of experienced staff are well placed to deliver a broad range of technical and non-technical training.

Our approach for competence development utilises different methods to best suit the client, their culture and team needs, with an emphasis on on-job training as well as classroom training, delivered as active, participatory workshops and webinars by our technology experts. We can deliver training on-site, remotely via video link, or in your own time via online material.

Get in touch to arrange a no-obligation discussion with our team, or request a copy of our Technical Training Catalogue: sales@DigisSquared.com

“In my view, it’s more important than ever that Telecoms Regulators use independent expertise and tools in their assessments, to ensure they have a complete view of their ecosystem, and prepare for whatever storms are on the horizon.”

Mohamed Hamdy, Digis Squared CCO

Now more than ever, use independent tools and expertise in regulatory assessments.

To discuss how our independent tools and vendor-agnostic expertise can help your Regulatory Teams, please use this link or email sales@DigisSquared.com to arrange a video call.

Keep up to speed with company updates, product launches and our quarterly newsletter, sign up here.

Digis Squared, independent telecoms expertise.

Abbreviations

  • CSP: Communications Service Providers
  • INOS: Intelligent Network Optimisation Solution, one of Digis Squared’s AI-led automated tools.
  • MNO: Mobile Network Operator
  • QoE: Quality of Experience
  • QoS: Quality of Service

Image credit: Michael D.