Level 1, L1 maintenance

Our experienced teams work in often remote and difficult to reach locations, working closely with counterparts in the NOC, and our in-house AI-tool for multi-vendor Unified Fault Management. Field staff anticipate the equipment and parts needed – as well as issues with terrain, extreme weather, and in the city, traffic – to ensure fault resolution within tight SLAs.

• Corrective maintenance: covering all mobile network technologies (2G BTS, 3G NodeB, 4G eNodeB, Small Cells and 5G), and transmission equipment (optical fibre, router, switch, microwave etc) from every end point to the aggregation/switch point.
• Preventive maintenance: telecom, microwave, IP, site power and core power (including generators and fuel).
• Site acceptance: aligned with vendor rollout, inspection, analysis and site health check verification as per governance and SLA processes.
• Warehouse & spare parts management: secure asset and inventory tracking and management of spare parts, including inspection of returned, replaced parts.