Digis-One
Digis-One Unified Fault Management. UFM for complex multi-vendor, network management systems, across all network technologies, automating root cause analysis and problem resolution.
Background: NMS
Unified Fault Management is needed, because of an ever increasing number of NMS in networks.
- Every set of applications in a network has its own Network Management System (NMS).
- NMS perform 3 main functions: fault management, configuration management, performance monitoring.
- Every time new capability is added to the network, the number of NMS increase (and the number of logins, and systems the operations team need to learn.)
- NMS are vendor-specific, and even the same vendor will have different NMS for different systems.
Fast problem resolution needs UFM
In a high-pressure operational environment, when a network component fails there are many alarms being triggered. How do you decide which one to fix first?
- It’s impossible to manually prioritise or identify the best sequence to resolve each alarm.
- Logins, GUI, features and quirks of each NMS interface is different, which further slows down staff.
- Once the fault is found, configuration and optimisation in each system is different.
- In-depth knowledge of each system is hard to acquire, and experienced staff with the level of expertise you need are hard to find and retain.
- Training new staff takes time, and often the knowledge is subtle and nuanced.
Fault resolution needs automated, cognitive solutions, that works across all vendors, and all technologies.
Digis-One: one interface, all NMS
Digis-One is a manager of managers, a sophisticated and powerful UFM.
- One platform: rich, intuitive web interface, with a fully customisable single view
- Certified technology: all system components are Cloud Native Computing Foundation certified with a mesh of micro-services components
- Compatibility: resolves issues of handling multiple systems and vendors, to deliver a single unified interface and approach
- Automation: fully-fledged library of “generic/vendor-specific” correlation and automation rules, network alarms + their recommended actions + all troubleshooting steps are pre-loaded
- Reliable repeatability: automates common fault-fixes to ensure consistent resolution
- Alarm grouping and pivoting: combines multiple alarms from across different systems, to trigger a specific response
- Focussed: swiftly handles mundane tasks to leave your network professionals to address more complex customer-centric and strategic issues
- Agile: setup can be changed on the fly, no loss of service with its static predefined load balancing rules
- Expandable: rapid integration of additional new NMS, with elastic scalability
- Resilient: ensures a stable service out of hours by automating network operations and monitoring for all common issues
- Intelligent remote monitoring: option to configure to only escalate complex cases to network professionals
- Always improving: when a new fault-fix is identified, and after robust assessment, the automation algorithms can be automatically updated
- Customer retention & brand value: minimises failure recovery time and increases customer satisfaction due to quick response to network issues, and so benefits customer retention and overall brand image
- Cost-efficient: optimised system architecture and a single interface = simplified operations, administration and maintenance
- Faster time to revenue: by swiftly and consistently identifying and resolving faults, the time from fail to fix is reduced, and revenue opportunities are optimised
- AutoPilot: the first step towards zero-touch operations
- Commercially deployed: now.
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