Tag: network transformation

Is the Customer Always Right?

Posted on by Mira Abdulrahman

Understanding the Dynamics Between System Integrators, Vendors, and Customers

The age-old adage, “The customer is always right,” has been a guiding principle in the world of business for decades. However, when it comes to the complex realm of system integration and vendor interactions, this notion may not always hold true. In this article, we delve into the delicate balance of power and decision-making between system integrators, vendors, and customers, and explore when it may be necessary to say no to a customer’s requests.

The Customer’s Perspective

Customers play a vital role in the success of any business endeavor. Their needs, requirements, and feedback shape the products and services offered by vendors and system integrators. Customers often come with specific expectations and demands, driven by their unique goals and priorities. The customer-centric approach emphasizes the importance of listening to the customer, understanding their requirements, and delivering solutions that meet or exceed their expectations.

The Role of System Integrators and Vendors

System integrators and vendors serve as the bridge between customers and technology solutions. They possess specialized knowledge, expertise, and resources to design, implement, and support complex systems and solutions. While their primary goal is to satisfy customer needs, system integrators and vendors also have a responsibility to deliver high-quality, reliable products and services that align with industry standards and best practices.

Saying No: When Should System Integrators and Vendors Push Back?

Despite the emphasis on customer satisfaction, there are instances where it may be necessary for system integrators and vendors to say no to a customer’s requests. Some common scenarios include:

  • 1. Technical Feasibility: If a customer requests a solution that is technically infeasible or goes against industry standards, system integrators and vendors may need to push back and propose alternative approaches.
  • 2. Scope Creep: Customers may often expand the scope of a project without considering the potential impact on timelines, resources, and budgets. In such cases, system integrators and vendors may need to set clear boundaries and manage customer expectations.
  • 3. Security and Compliance: In today’s digital landscape, cybersecurity and data privacy are top priorities. If a customer’s request poses security risks or non-compliance with regulations, system integrators, and vendors must prioritize safeguarding sensitive information.
  • 4. Resource Constraints: Customers may demand quick turnaround times or customized solutions that strain resources and impact the quality of deliverables. System integrators and vendors may need to communicate effectively with customers to manage expectations and maintain service standards.

Resolving the Dilemma: Strategies for Effective Communication and Collaboration

To navigate the challenges of balancing customer demands with technical limitations and industry standards, system integrators and vendors can adopt the following strategies:

  • 1. Open Communication: Establishing clear channels of communication with customers is crucial. System integrators and vendors should actively listen to customer requirements, provide transparent feedback, and collaborate on finding mutually beneficial solutions.
  • 2. Educating Customers: System integrators and vendors can educate customers on best practices, emerging technologies, and industry trends. By sharing expertise and insights, customers can make informed decisions that align with their long-term goals.
  • 3. Setting Expectations: From the inception of a project, setting clear expectations regarding timelines, deliverables, and potential challenges is essential. System integrators and vendors should communicate proactively to avoid misunderstandings and scope creep.
  • 4. Collaborative Problem-Solving: When faced with conflicting priorities or technical constraints, system integrators, vendors, and customers can engage in collaborative problem-solving. By brainstorming alternatives and exploring different approaches, a consensus can be reached that satisfies all stakeholders.

In Conclusion

While the customer’s needs and preferences are paramount in the world of system integration and vendor relationships, there are situations where saying no is necessary to uphold standards, ensure security, and deliver value. By fostering open communication, educating customers, setting clear expectations, and engaging in collaborative problem-solving, system integrators and vendors can navigate this delicate balance effectively. Ultimately, the key lies in fostering a relationship built on trust, respect, and a shared commitment to success.

The Case for Open RAN and Open Networks

Posted on by Mira Abdulrahman

Advocates of Open RAN (Radio Access Networks) and open networks champion their potential to revolutionize the telecommunications industry by promoting flexibility, innovation, and cost-effectiveness.

Open RAN refers to a disaggregated approach to building wireless networks, using open and interoperable interfaces. This model allows operators to mix and match components from different vendors rather than being locked into a single supplier, fostering a competitive ecosystem.

Proponents argue that this could lead to significant cost reductions, especially in deploying 5G networks, as it drives down hardware costs and encourages innovation through increased competition. Additionally, open networks enable greater adaptability, allowing network operators to quickly implement new technologies and services, which is crucial in a rapidly evolving digital landscape.

Moreover, open networks are seen as a critical step toward enhancing network security and resilience. By diversifying the supplier base, operators can reduce dependency on any single vendor, mitigating risks associated with vendor-specific vulnerabilities and supply chain disruptions. The interoperability inherent in open RAN can also facilitate more robust security practices, as operators can integrate best-of-breed security solutions from various vendors.

This flexibility is particularly important given the rising concerns over cyber threats and the geopolitical complexities affecting the telecom supply chain. Consequently, many industry experts and regulators view open RAN and open networks as a pathway to not only technological advancement but also national security and economic resilience.

**The Legacy of Proprietary Telecom Networks**

On the other hand, supporters of legacy proprietary telecom networks argue that these systems offer unmatched reliability, performance, and security that have been refined over decades. Traditional telecom networks, built on established partnerships with trusted vendors, provide end-to-end solutions with tightly integrated hardware and software, ensuring optimal performance and stability. This integration is particularly vital for critical communications infrastructure, where any downtime or performance issues can have significant repercussions. Legacy systems also benefit from rigorous testing and certification processes, which help to maintain high standards of quality and reliability that are crucial for maintaining consumer trust and ensuring uninterrupted service.

Furthermore, critics of open RAN and open networks caution against the potential downsides of moving away from established proprietary systems. The complexity of managing and integrating multiple vendors’ components could lead to interoperability challenges and increased operational overhead. There is also the risk that the rapid pace of innovation in an open ecosystem could outstrip the ability of operators to thoroughly vet and secure new technologies, potentially introducing vulnerabilities. Additionally, the transition to open RAN may require substantial upfront investments in new infrastructure and training, posing significant barriers for smaller operators and developing regions. As such, proponents of legacy networks argue that the proven track record of proprietary systems offers a safer and more reliable path forward, particularly in contexts where stability and security are paramount.

NFV deployment validation using INOS

Posted on by Gwen Edwards

Network Function Virtualization (NFV), is becoming increasingly important as mobile networks are being asked to handle an ever-growing number of connected devices and new use cases. In this article, Amr Ashraf, RAN and Software Solution Architect and Trainer, describes the benefits of NFV, capabilities and deployment considerations. Plus, we take a quick look at how Digis Squared’s powerful AI-tool, INOS, can help in the deployment validation of NFV.

Network Function Virtualization

Mobile virtualization – also known as network function virtualization (NFV) – is a powerful technology that has the capability to transform the way mobile networks are designed, deployed, and operated.

  • NFV enables the creation of virtualized mobile networks, and the isolation of different types of traffic on the same physical network infrastructure.
  • The creation of different virtual networks for different types of services or different user groups.
  • Multiple independent network operators to share a common infrastructure,
  • And improves the security of the network.

In this article, Amr Ashraf describes the benefits of NFV, capabilities and deployment considerations. Plus, we take a quick look at how Digis Squared’s powerful AI-tool, INOS, can help in the deployment validation of NFV.

The future of mobile network functions is virtual

Mobile virtualization is becoming increasingly important as mobile networks are being asked to handle an ever-growing number of connected devices and new use cases.

NFV & Infrastructure Sharing. One of the main benefits of mobile virtualization is that it allows for multiple independent network operators to share a common infrastructure. This can help to reduce the costs and complexity of building and maintaining mobile networks, and can also help to improve coverage and capacity in areas where it would otherwise be difficult or expensive to deploy new infrastructure.

NFV & Security. Mobile virtualization also helps to improve the security of the network by isolating different functions and providing a secure environment for each virtual network. This makes it an ideal solution for enterprise customers who need to maintain high levels of security for their sensitive data.

Deployment flexibility. Mobile virtualization is supported by software-based virtualized network functions (VNFs), which can be run on standard servers and storage systems, rather than specialized hardware. This makes it easy to scale and adapt the network to changing requirements. Additionally, it also makes it possible to deploy mobile virtualization solutions in a variety of different environments, including on-premises, in the cloud, or at the edge of the network.

NFV & 5G customisations. It’s worth noting that mobile virtualization is a key technology in building the 5G network. 5G network standards are designed to support network slicing, which can create multiple isolated virtual networks on top of a common physical infrastructure. This makes it possible to create customized solutions for different types of users and use cases, such as providing high-bandwidth services for multimedia applications, or low-latency services for industrial automation and control.

NFV is the future, and the future is now. Mobile virtualization is a rapidly evolving technology with considerable potential to transform the way mobile networks are designed, deployed, and operated. In the coming years, we expect to see more and more operators turning to mobile virtualization to meet the growing demands on their networks and stay competitive in the fast-changing mobile landscape.

Orchestration

Implementing mobile virtualization can present a number of technical challenges, including the management and orchestration of virtualized network functions (VNFs) and ensuring network security. Managing and orchestration of VNFs is a complex task, which involves provisioning and configuring VNFs, as well as ensuring their availability and performance. This is complicated by the fact that VNFs are software-based and can be deployed on a variety of hardware and virtualization platforms.

Security

As VNFs are software-based, they can be targeted by cyber-attacks just like any other type of software. Therefore, ensuring network security is vital when implementing mobile virtualization.

Additionally, virtualized networks may be vulnerable to new types of attacks that exploit the virtualization itself.

NFVO. One of the key solutions to these challenges is the use of network function management and orchestration (NFVO) systems. NFVOs automate the provisioning, configuration, and management of VNFs, and they help to ensure that the VNFs are highly available and perform well. They also play an important role in the orchestration of VNFs, which involves coordinating the actions of multiple VNFs to achieve a desired outcome.

Strong defences. Another key solution is the use of security solutions such as firewall, intrusion detection and prevention systems, secure VPN, and secure containers to protect the virtualized network, secure communication between virtualized functions, and protect virtualized infrastructure from unauthorized access.

Anomaly detection. Solutions based on artificial intelligence and machine learning can also be used to monitor and detect anomalies in the network, identify potential security threats, and take appropriate action to mitigate them.

Digis Squared recommend involving INOS Probe to undertake anomaly detection 24/7, and send these alerts to the CSP. Read more – Anomaly detection: using AI to identify, prioritise and resolve network issues.

Security strategy. In addition to these technical solutions, it’s also important to have a comprehensive security strategy in place to address any potential vulnerabilities and threats that may arise when implementing mobile virtualization. This can include implementing best practices for network design, conducting regular security assessments, and keeping systems and software up to date with the latest security patches and updates.

Skills & expertise. An often overlooked, yet important security consideration, is the need for skilled personnel who are well-versed in the technologies and best practices associated with mobile virtualization. As mobile virtualization is a complex technology that requires a deep understanding of network functions, security, and software development, it’s crucial to have a team of experts who can design, deploy, and maintain secure mobile virtualization solutions.

INOS & NFV

Drive testing can be used to validate the performance of virtualized network functions and ensure that they are providing the desired level of service. This can help to identify and troubleshoot any issues that may arise, such as poor performance or dropped connections. Drive testing can also be used to compare the performance of virtualized network functions with that of traditional, hardware-based network functions, in order to ensure that the virtualized functions are providing an equivalent or better level of service.

Digis Squared’s AI-solution INOS is an essential tool in the implementation and ongoing optimization of NFV. It helps to validate and troubleshoot virtualized network functions and ensure that they are providing an equivalent or better level of service compared to traditional, hardware-based network functions. Additionally, drive testing provides key information about the environment in which the network is deployed that can be used to optimize the deployment of virtualized network functions.

Conclusion

Mobile virtualization is a powerful technology that has the capability to transform the way mobile networks are designed, deployed, and operated. Key benefits it enables include,

  • The creation of virtualized mobile networks, and the isolation of different types of traffic on the same physical network infrastructure.
  • The creation of different virtual networks for different types of services or different user groups.
  • Multiple independent network operators to share a common infrastructure,
  • And improves the security of the network.

However, implementing mobile virtualization can present a number of technical challenges, including the management and orchestration of virtualized network functions (VNFs) and ensuring network security.

The use of network function management and orchestration (NFVO) systems, security solutions, AI/ML-based monitoring and anomaly-detection systems, and a comprehensive security strategy can help to mitigate these challenges.

Finally, NFV is a powerful, yet complex technology – it’s essential to work with an experienced team with deep expertise who can design, deploy, and maintain mobile virtualization solutions.

In conversation with Amr Ashraf, Digis Squared’s RAN and Software Solution Architect and Trainer.

If you or your team would like to discover more about our capabilities, please get in touch: use this link or email hello@DigisSquared.com

Find out more about INOS

INOS can be implemented as a public or private cloud, or on-premise solution, and is also available as a “Radio Testing as-a-service” model. Its extensive AI analysis and remote OTA capabilities ensure speedy and accurate assessment of all aspects of network testing: SSV, in-building and drive testing, network optimization and competitor benchmarking, across all vendors, network capabilities and technologies, including 5G, private networks and OpenRAN.

INOS is built with compute resources powered by Intel® Xeon® Scalable Processors. Digis Squared is a Partner within the Intel Network Builders ecosystem program, and a member of the Intel Partner Alliance.

See INOS in action at LEAP, Riyadh & MWC Barcelona

Digis Squared will be at LEAP in Riyadh at the start of February, as part of the UK Pavilion H4.G30, undertaking cloud-based INOS demos. Plus the team will be at MWC Barcelona at the end of February, with a full suite of all the INOS solutions and form factors on a dedicated exhibition stand Hall 7 B13.

Get in touch to arrange a dedicated time to meet: hello@DigisSquared.com

Discover more

Digis Squared ◦ Enabling smarter networks.

Transforming lives: Insights from new network launches in Angola & Yemen

Posted on by Gwen Edwards

Transforming lives: This blog post provides a transcript of, and images from, the presentation made in the main auditorium at MWC Africa by Gwen Edwards, Marketing Director at Digis Squared. Presented in the Network Modernisation session on Day One of the conference, 25th October 2022.

The presentation focuses on two key Digis Squared Managed Services projects.

Also available as a standalone white paper.

MWC Africa 2022 – Network Modernisation session

Main auditorium, Kigali Convention Centre, Day One of the inaugural MWC Africa.

“With the ever-evolving and rapid advancements in technology, network transformation will be key for delivering next generation services. How are communication service providers across Africa, enhancing their capabilities to offer seamless connectivity and better digital experiences to their customers? How are they utilising cloud, virtualisation and AI to address the challenges of the region, from usage gap to decarbonisation? Join us as we answer some these questions, while also exploring Open RAN ambitions and the steps needed to prepare the network for web3.”

Transforming lives: Insights from new network launches in Angola & Yemen

Thank you, I’m delighted to join you here today.

I’ll be sharing insights into some of our recent projects transforming and launching new networks in Yemen and Angola, and how these projects are transforming lives.

About us

Digis Squared is an independent UK company, focused on Managed Services, System Integration, and Consulting.

We’re 6 years old, and our senior staff have worked in the telecoms sector for decades for vendors and operators.

We develop our own vendor-agnostic AI tools in-house, have strong processes, and about 200 staff across Africa and the Middle East.

And we’re the only non-Network Equipment Manufacturer delivering end-to-end Managed Services.

Similar, very different

The projects I’m sharing today focus on two operators, covering end-to-end managed services from pre-launch through to full launch and network operations.

Angola and Yemen have geographically challenging topography, plus their own logistical and societal complexities.

The projects are similar and very different.

Both projects delivered real change and transformed connectivity for communities.

Aden, Yemen

This is Aden, in the southern tip of Yemen, looking towards the Presidential Palace over on the left with the flag. Behind the white barriers in the centre is the football pitch.

Many of the photos I’m using today have been taken by our staff. We want to share with you a sense of place and insights into our projects and what we’ve achieved.

Yemen is complex

Before the conflict in Yemen, telecoms was second only to oil and gas in generating revenue and foreign currency for the government.

After almost 8 years of conflict, over 23 million people need humanitarian assistance, and
over 5 million are displaced.

In such a disrupted society, the need for reliable communications between families and communities is vital.

But, the networks supported only legacy 2G voice and text messages – no WhatsApp, no email, no search, no apps, no interconnect, and no roaming. With incredibly limited and patchy coverage, and significant network instability there was almost no mobile data, and even person-to-person calls were unreliable, making it very difficult to keep in contact with loved ones inside the country and internationally.

Difficult terrain

As part of the country’s re-construction mega-project, the Yemeni Government in Aden assigned 4G licenses to Y-Tel.

Digis Squared won a competitive tender and was selected to deliver the entire major transformation program. The old 2G legacy systems were dramatically upgraded to best-in-class, cloud-based solutions – 4G at launch, with 5G ready elements.

I’m worried I’ve made that sound easy! The local Digis Squared team on the ground in Yemen used our processes and AI tools to assess what was needed, and working together with our remote teams, they defined the strategy and services, co-ordinated and selected vendors, and managed contracts, logistics and warehousing. They used our smart network planning tools, managed the physical network rollout and optimization, the back and front office implementation, network commissioning and dimensioning, everything through to network operations. We worked together with Y-Tel, the Ministry of Telecommunications in Aden, and the GSMA to drive delivery of the new network.

As part of this huge program, we established a NOC in our Cairo GNOC to ensure operational excellence and resilience. And we continue to carefully balance local and remote skills by investing in on-site training for a new generation of Yemeni engineers.

Re-calibrating an over-used term: digital transformation

This project is huge.

We have entirely transformed the capability, stability and capacity available, and delivered every element of the new 4G network for Y-Tel.

The Digis Squared Operations Team in Yemen have been enormously committed to the project, working in very difficult environments, 24 hours a day to achieve key targets within specific windows.

I would like to publicly thank them and acknowledge the impact their work will have on connectivity between communities in Yemen.

In June this year, we completed the on schedule first call, and the first 4G data connection, and the first ever mobile video call in country. These are massive milestones for our client Y-Tel and the local Digis Squared Team in Aden.

It is hard for us now, in this room here in Kigali, to imagine or remember life without mobile connectivity. The certainty that you can phone a loved one, and so much more: the ability to place an order via your phone, to send a photo to a friend, to make a video call and check your Dad is ok – we take all of this for granted.

The impact the project will have on the people of Yemen is hard to express. This project in Yemen re-calibrates the term ‘digital transformation’. The connectivity we are delivering for Yemen will truly transform lives, and improve the functioning of society.

Be connected. Be fast.

The “first calls” made in June mark the start of network operations and pave the way for the phased roll-out of infrastructure and portfolio of customer services.

The Y-Tel pre-launch marketing campaign is underway, and focuses on simple, straightforward commitments: be connected, be fast.

As the only non-Network Equipment Manufacturer delivering end-to-end Managed Services for mobile networks, this project in Yemen is very significant for the Digis Squared team.

If we can do this in Yemen, we can do this anywhere.

Luanda, Angola

Turning now to the second half of the presentation: Angola on the southwest coast of Africa. A very different place, but with some surprising similarities in population size and age. Civil War-ravaged Angola for 27 years until it finally ended in 2002.

Africell’s mission

In January last year, 2021, Africell won a competitive international tender for a telecoms license. Their mission was simple: to provide innovative, affordable and reliable mobile services, and lead a digital transformation in Angola – a country which has experienced decades of stasis and under investment in the mobile sector.

Fast forward to November last year: after a competitive international tender, Africell awarded Digis Squared a multi-year contract to provide end to end Managed Services to support their launch.

We moved fast. We created a local legal entity, set up an office, and in just one month mobilised and hired forty-four engineers, from Angola locally and across Africa.

Digis Squared has worked with Africell Group in other OpCos – in DRC, Sierra Leone and The Gambia, plus Uganda in the past – delivering enhancements to radio, core and VAS.

In Angola the end to end Managed Services contract covers everything from field to full NOC, all aspects of Radio, Core, BSS, VAS and field managed services, across the entire brand new network.

In April this year, the Africell Angola 4G mobile network went commercially live. Within 6 months Africell Angola had over 5 million subscribers. This is a significant success together for Africell and Digis Squared, and a significant transformation in service for subscribers.

5G boost to economy & innovation

In July, just 4 months after launch, we supported Africell in publicly demo’ing 5G for the first time in Angola, reaching speeds of 1 gigabit per second. 

Angola has one of the most advanced economies in sub-Saharan Africa, and the future rollout of 5G and private networks has the potential to boost the economy, drive innovation, security and performance even further.

Working together, we are looking forward to enabling that future 5G transformational capability.

Connecting communities

Today, network rollout is progressing and soon Africell Angola will expand to include cities and regions outside Luanda.

This project has been technically complex in scale and ambition, but the impact on people’s lives, and the ability to deliver change is very real.

Mobile services in Angola have never been faster, lower cost or more reliable.

Making change happen, together

Africell launched services in Angola in April this year with a promise to shake up the telecoms sector and lead a nationwide digital transformation.

As the first new mobile operator in almost two decades, the introduction of fresh competition has already led to improved network quality and security, reduced prices and increased consumption, and is delivering benefits for digital inclusion, education and healthcare.

Whilst Digis Squared has worked in over 25 countries in Africa and the Middle East, this project was our first in Angola, a new country and culture for us, and Africell.

Investing in the local team, using our solid existing processes and automated AI tools, balancing expertise in country, with experienced staff in our other offices when needed, we’ve been successful in setting up and delivering quickly, and delivering on schedule.

Africell Angola promised to change and make change happen, and together, we’ve done that.  

Conclusion

And what have we learnt from these projects?

  • Working in an almost war-zone is hard, but can be done.
  • Finding balance between staff in country, and a remote GNOC helps ensure stability, robustness and continuity.
  • Clear focus on aligned mission, and trust in working together is vital to success.
  • Building strong local teams, and investing in and enhancing skills, competence development and training, is really important to the way in which we work, and a clear commitment from the Digis Squared team to the project, the client, and the country we are working in.
  • In such a competitive market we are the only non-Network Equipment Manufacturer delivering end to end Managed Services, covering preventive and corrective maintenance in the field, up to full NOC including core, billing, charging and VAS.

When we are driven by the power of connecting people, together we can achieve anything.

With thanks to Africell, and Y-Tel.

As presented by Gwen Edwards, Digis Squared’s Marketing Director, at MWC Africa 2022.

If you or your team would like to discover more about our Managed Services capabilities, please get in touch: use this link or email sales@DigisSquared.com

 

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Image credits

 

References

About Digis Squared

Managed Services, System Integration & Consulting.

We transform telecom networks, deploy new technologies, and manage vendors, for network operators, service providers and regulators. Apply our vendor-agnostic expertise, automated AI-led tools and processes to transform your technical and commercial capabilities. We work with agility, deep experience, and our in-house cognitive tools to optimise and manage multi-vendor networks across all technologies.

Headquartered in the UK, Digis Squared has offices in Angola, Egypt and UAE.

Digis Squared ◦ Enabling smarter networks.

First ever mobile video call in Yemen, on 5G-ready Y-Tel network

Posted on by admin

In Yemen, even simple person-to-person 2G calls are unreliable – this first ever mobile video call, marks a colossal transformation, only 18 months after Y-Tel initiated this major transformation program with Digis Squared.

Aden, YEMEN – 15 June 2022 – Y-Tel has made the first call on in its new 5G-ready network in Yemen, and the first ever mobile video call in the country. This significant technical milestone marks the start of the leap from legacy 2G to transformed 5G-ready network operations, and heralds a new era of stable calls and mobile data for the first time for the Yemeni people.

After the war, and as part of the re-construction mega-project across the country, the Yemeni Government in Aden assigned 4G telecommunications licenses to Y-Tel. Previously, Y-Tel ran only a legacy 2G network for voice and SMS, which like all Yemeni networks suffered from very patchy coverage, and significant network instability.

Following a rigorous selection process, the entire Y-Tel network major transformation program – covering everything from the entire network planning and design, through to vendor selection, end-to-end Radio on-site rollout, network core infrastructure implementation and integration, through to network go-live, and operations – was assigned in its entirety to Digis Squared, including end-to-end Managed Services and System Integration. Working throughout the pandemic, the highly motivated teams have solved complex technical and logistical issues to transform all aspects of capability, to deliver a world-class 5G-ready network in Aden, Yemen, and in parallel managed the current 2G legacy network, to keep the limited existing capability going, and migrate the subscribers to the new secure network.

“This on schedule first call, plus first 4G data connection and first ever mobile video call in the country are significant and exciting program milestones for our client Y-Tel and the Digis Squared Team,” shared Digis Squared COO Ahmed Zein.

“The impact of this major program on the Yemeni people can not be overstated. This is a country where even person to person calls are very unreliable, where there is incredibly limited coverage and almost no mobile data, making it very difficult to keep in contact with loved ones in the country and internationally,” Zein continued. “Until you have lived and worked here it is hard to imagine or remember life without mobile connectivity. We over use the term ‘digital transformation’ in our industry; I simply cannot express the impact this project will have on the people here in Yemen. The ability to phone a loved one, to place an order with a company, to send a photo to a friend – the connectivity we are delivering will truly transform lives, and improve the functioning of society. The benefit this project will bring to the Yemeni people, starting with Aden, is colossal.”

“Digis Squared have completely replaced and upgraded the legacy infrastructure, entirely transforming the capability, stability and capacity available, and delivered every element of this network for Y-Tel”, explained Zein. “Starting from a blank piece of paper, we have handled everything from network design and architecture, vendor and equipment selection, contract management, logistics and warehousing, physical network rollout and optimization, back and front office implementation, network commissioning and dimensioning, everything through to network operations – every element from the ground up. The old legacy systems have been dramatically upgraded to best-in-class cloud-based solutions. We have worked closely with the Y-Tel team, the telecom sector in Yemen, and the Ministry of Telecommunication.”

The transformed Y-Tel network will launch initially in Aden, before a phased national deployment. These “first calls” mark the start of network operations and pave the way for a phased roll-out of infrastructure and portfolio of customer services.

Looking across the bay towards the Presidential Palace, Aden, Yemen, June 2022 [credit: Ahmed Zein/Digis Squared].

“This program in Yemen is incredible. I am immensely proud of our Digis Squared team in Yemen, and our global team who have worked together to achieve this entirely transformed network infrastructure, and the milestone first calls last week,” stated Digis Squared CEO Ziad Khalil. “This first ever mobile video call in Yemen is testament to the hard work, dedication and skill of our teams. It builds on our significant achievements in launching and operating the Africell Angola network earlier this year. If we can contribute to change people’s lives for the better, and completely transform, launch and operate a 5G-ready network, if we can do this in Yemen, we can do this anywhere.”

“After working closely together with Digis Squared for the last 18 months, it was a real thrill for me to make the first video call together with Zein!,” said Ahmed Gadallah, Vice Chairman of Y-Tel. “This reliable, and fast connectivity will bring such a dramatic improvement in communications to the Yemeni people, we can’t wait to bring our new fast 4G network to the people of Aden and then across Yemen. We have a very exciting time ahead of us!”

Images from Aden, Yemen, June 2022 [credit: Ahmed Zein/Digis Squared]. Left to right: The first Digis Squared 4G mast for Y-Tel ◦ A billboard with part of the Y-Tel pre-launch marketing campaign ◦ A hillside near Aden.

About Digis Squared

Managed Services, System Integration & Consulting. We transform telecom networks, deploy new technologies, and manage vendors, for network operators, service providers and regulators. Apply our vendor-agnostic expertise, automated AI-led tools and processes to transform your technical and commercial capabilities. We work with agility, deep experience, and our in-house cognitive tools to optimise and manage multi-vendor networks across all technologies. Headquartered in the UK, Digis Squared has offices in Angola, Egypt and UAE.

Digis Squared ◦ Enabling smarter networks.

If you or your team would like to discover more about our capabilities, please get in touch: use this link or email sales@DigisSquared.com .

Digis Squared, independent telecoms expertise.

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Further notes

  • The first voice and video calls were made on the new 4G network on the 8th June 2022 in Aden, Yemen between Ahmed Gadallah, Vice Chairman of Y-Tel and Digis Squared COO Ahmed Zein.
  • The transformation project included,
    • Legacy 2G infrastructure transformed to 4G, with 5G-ready capability (5G license not yet available).
    • The Digis Squared team managed all elements of,
      • Network planning, design and architecture
      • Vendor and equipment selection, contract management
      • Logistics and warehousing
      • Physical network rollout and optimization
      • Customer registration (mobile, public internet and new number range)
      • Network security
      • Network core infrastructure implementation and integration
        • Legacy Core and Charging systems modernized to Cloud Core Network, Cloud Charging/BSS and VAS consolidation – this will enable Y-Tel to deliver a comprehensive catalogue of commercial products and services to meet the daily needs of the Yemeni people.
      • Back and front office implementation
      • Network commissioning and dimensioning
      • Managed Services: all elements of live network operations
  • Y-Tel mobile network soft launch of 4G is scheduled for Aden very soon. In parallel, fast-paced work is underway to be ready to launch in Mukalla, Mareb and Sayoun during 2022, with further coverage extension to other provinces in 2023.

Related coverage,

Yemen: first call and first 4G video call, on a newly transformed network

Posted on by admin

Exciting news, that we can’t keep to ourselves any longer, from Aden, Yemen.

 

First call & first 4G video call

“We are delighted to make the first voice call, and first 4G live video call on a completely end-to-end transformed network this week!” shares COO Ahmed Zein in Aden.

“This work in Yemen is incredible,” added CEO Ziad Khalil. “The people of Yemen have been without a reliable voice and data connection for a long time, making it very difficult to keep in contact with loved ones in the country and internationally. I am very proud of the work that the Digis Squared team have achieved for Y-Tel, and this significant milestone this week.”

“This is a massive program which Digis Squared have led from the start, end to end,” shared COO Zein. “ The program includes the entire network planning and design, through to vendor selection, end-to-end Radio on-site rollout, network core infrastructure implementation and integration. We have worked closely with the Y-Tel team, and the telecom sector in Yemen, including the Ministry of Telecommunication, building every element of the network from the ground up for our client Y-Tel.”

“In Yemen today, even person-to-person calls are difficult, with incredibly limited coverage and almost no mobile data. This program will transform daily communications for the Yemeni people, and deliver 4G internet connectivity to consumers and enterprises, making their lives easier than before.”

“I want to thank everyone in the Digis Squared team whose skill and effort has made this happen, despite the big challenges in Yemen.”

Two photo, on a blue background, with text. On the left, a small fishing port with a blue bay and blue sky, and on the right, white buildings below, and a beautiful blue sky above. Digis Squared Yemen Y-Tel First Call and First Video Call

 

This major technical achievement marks the start of network operations and paves the way for a phased roll-out of infrastructure and portfolio of customer services.

Stay tuned for more information about the Digis Squared Y-Tel Program very soon!

 

 

In conversation with Ziad Khalil, Digis Squared CEO and Co-Founder, and Ahmed Zein Digis Squared COO and Co-Founder.

If you or your team would like to discover more about our capabilities, please get in touch: use this link or email sales@DigisSquared.com .

Digis Squared, independent telecoms expertise.

 

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  •  Image credits: all images, Digis Squared /Ahmed Zein

 

Accelerating Ghana’s Digital Transformation

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UK-Ghana Digital Transformation Conference, 9th May, Abingdon, UK

This in-person event brings together representatives from the Ghanaian and UK Governments, technology leaders in the private sector, academia and research centres, to identify synergies and accelerate the implementation of transformative projects in Ghana’s digitalisation program.

The Conference will showcase the UK’s private sector expertise in digital, science & innovation and foster partnerships between Ghanaian and UK Companies.

The stellar list of speakers includes H.E. Alhaji Dr Mahamudu Bawumia, Vice President of the Republic of Ghana, the Hon. Ursula Owusu-Ekuful, Minister For Communications And Digitalisation, Republic of Ghana, and Harriet Thompson, British High Commissioner to Ghana, United Kingdom Government, amongst many other shining lights of the Ghana tech and digital eco-system.

Digis Squared’s CCO, Mohamed Hamdy, commented, “We’re delighted to be supporting this conference, and its aims of accelerating Ghana’s digital transformation. Across Africa and the Middle East, we’ve been working with telecoms operators and Regulators, as well as private sector companies, to implement and enhance their digital transformation projects. Most recently, in Africell Angola, we are working together with our partners to completely transform the digital capabilities in the mobile sector. In the Middle East we are working on LTE and 5G Private Network projects, with particular interest in the oil and gas sectors.”

“We’re excited to be participating in this conference and look forward to in-depth conversations with senior representatives from Ghana, an enhanced understanding of the Ghanaian digitalisation program, and identifying ways in which we can work together on the implementation of transformative digital capabilities. This conference is a great initiative!”

“I’ll be at this conference in Abingdon on 9th May, along with my colleague Gwen, and we would be delighted to meet you informally, or arrange a dedicated meeting.””

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Digis Squared, enabling smarter networks.

We transform telecom networks, deploy new technologies, and manage vendors, for operators, service providers and regulators.

Apply our expertise, automated AI-led tools and processes to transform your technical and commercial capabilities. We work with agility, deep experience, and our in-house cognitive tools to optimise and manage multi-vendor networks across all technologies.

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Africell Group confirms Africell Angola launch

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“Africell launches services with mandate to transform Angola’s digital landscape.”

7 April 2022, Africell Group.

The Africell Group announcement confirms the Africell Angola launch, and that commercial mobile services are now live.

We are pleased to re-share these extracts from Africell Group’s press release,

“Partnerships with blue-chip international technology vendors including Nokia, Oracle and Digis Squared, as well as with carefully selected local suppliers such as Angola Cables and MSTelcom, promise Africell Angola’s users an unprecedented level of service quality on a secure, trustworthy and resilient network.”

“Africell is building a mobile network in Angola that will soon be recognised as the best in the country.”

As announced in November 2021, Africell Angola awarded Digis Squared a multi-year contract to provide end to end Managed Services, covering Radio, Core, BSS, VAS and Field, for the new network in Angola, in addition to a second contract handling in-building coverage optimisation.

The Digis Squared Team celebrate the key network-launch milestone, and continue to focus their expertise and commitment on the success of the new network as we move into the next phase of the project.

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Digis Squared, enabling smarter networks.

We transform telecom networks, deploy new technologies, and manage vendors, for operators, service providers and regulators.

Apply our expertise, automated AI-led tools and processes to transform your technical and commercial capabilities. We work with agility, deep experience, and our in-house cognitive tools to optimise and manage multi-vendor networks across all technologies.

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Differentiation through operational excellence

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Differentiation through operational excellence.   ◦   Ahmed Zein, Digis Squared Co-Founder and Chief Operations & Delivery Officer, shares his experience and thoughts on the vital role the Operations function plays in differentiating your business. Plus, as his new Managed Services team gets ready for the commercial launch of a network, he shares insights into key areas of current focus.

Differentiation and success

What differentiates leading organizations from their less successful rivals? More often than not, it comes down to how they manage their Operations. No matter how great the business strategy, or how large the investment, the Operations Team, the efficiency and customer experience they can achieve, can ultimately determine which business wins and who is left behind.

A workplace philosophy where problem-solving, teamwork, and leadership are core to the way people work together and collaborate, results in the continuous improvement of an organization,” shared Ahmed. “Focusing consistently on the customers’ needs, keeping employees positive and empowered, and continually improving the current activities in the workplace to deliver a better outcome in the future – all of this requires energy and commitment. However, this is a virtuous circle of improvement – keep doing it, and you’ll keep improving, the more energy and commitment you put in, the bigger the improvement you’ll get out.

There are five key areas I’ll be focussing on with the Digis Squared team during this phase. Working together, the team in the Digis Squared Delivery and Operations Centre in Luanda, backed up with staff in our Technology and Customer Support Centre in Cairo, will ensure an on-schedule, optimised network launch, and maintain smooth operational performance throughout.

One: Preparing the Squad

As with any project we work on, preparing the squad for this mission is our top priority. Designing a complete program, and establishing a high achieving attitude and sports-behaviour in the team and its structure, help us all to succeed. The squad needs a dynamic attitude to problem-solving, and an ambitious target to achieve success together.

With all our projects, we carefully consider the specific skills, experience and expertise we need. In recruiting the squad it’s also critical to our success together that we have a strong and aligned sense of purpose, and a strong fit with the Digis Squared culture and sports-team ethos. It’s vitally important to the way in which we operate that we work together as a squad – we help each other, we share knowledge, we learn from and help each other. It’s about both leadership and personal accountability, as well as knowledge sharing. In an area as complex as network technology, almost all issues can only be solved by working together, asking questions, and listening to the experience and ideas of others. We achieve and learn more together.

And this is one of the key differences between Operational Efficiency and Operational Excellence. Efficiency focuses only on how things are done, and doing them better – faster, cheaper, fewer errors, continuous improvement. These are the basics. But Operational Excellence is far wider, it aims to create a culture within the team and company that is conducive to efficient and sustainable long-term growth. The strongly aligned sense of purpose, solving problems and succeeding together as a squad, that is vital to achieving Operational Excellence.

Some of the Digis Squared Luanda Squad, February 2022

Two: Multi-Vendor Management

Vendor management is not as simple as monitoring a mathematical set of KPIs, and a lengthy document filled with SLA words. As a team, we know that the success of any operations is reliant on sound relationships, and clear communications. The Digis Squared way is to always try and bridge the gaps in understanding, to clarify discussions, to identify a mis-fit in technologies, or a gap within a contract and resolve misunderstandings before they become problematic – and critically, to propose a solution.

Yes, of course we report on KPIs, and when an SLA isn’t being hit, but we also work hard to bridge that gap between the vendor and the operator. We work hard to build connections with the vendor’s teams, and work collaboratively together, running user acceptance tests and handovers across all domains.

Three: Performance & Field Management through NOC

Digis Squared’s Managed Services will ensure we achieve full monitoring of the network, corrective and preventive maintenance, network configuration and change management. All of this will be accomplished with operational excellence strategies by improving network availability, maintaining all network KPIs, enhancing quality of service to end customers, improving customer experience and reducing operating cost, as well as capitalizing on network automation and automating all automatable network procedures, across both front and back-office activities.

Read more about INOS here – and the bottom of that page also has links to using INOS in LTE 450 or 600MHz network, 5G and customer case studies.

One of the most important KPIs in Managed Services contracts is the focus on Network Performance KPIs as one of the most important goals. Digis Squared’s cognitive tools are used to provide active monitoring of the network. We use INOS for drive testing, and there are plenty of recent blogs about that!  [See list at end of blog.]

Digis-One is a key tool for any Operations team.  We typically passively monitor the network performance using Digis-One, our cognitive, multi-vendor, multi-technology Unified Fault Management (UFM) solution delivering centralized dashboard and alarming monitoring system for the Front and Back Office Teams. Digis-One facilitates all systems/interfaces monitoring, in addition to automating the most time-critical manual work, including automated generation and assignment of Trouble Tickets to the team responsible for solving the network issue. Digis-One delivers a significant impact on SLAs and Mean Time to Repair.

Read more about Digis-One, our cognitive UFM solution, here.

Generally, when undertaking a Managed Services contract, field maintenance is one of the top priorities. Responsive teams on the ground undertake corrective and preventive actions across the network, fixing issues before they become a problem. The Operations Squad assess KPIs, and proactively lead the way to ensuring improved customer experience. Working together, this delivers efficiency, expansion and business success.

The field maintenance service will utilise available data (network, environment, events etc.) and our cognitive tools to schedule preventive maintenance plans and optimise resource utilisation. Mindful of the various contractual SLAs and targets, together, I field maintenance and NOC teams will ensure complete coordination and alignment for all field and site access activities.

Four: Clear Change Management

A newly launched network encounters a lot of dynamic changes and interactions across all domains. I’ve experienced the dynamic situations new network deployments encounter many times before, and know that creative thinking, sound analytical practices and strong teamwork can together solve the issues which will arise. Actively managing and considering the sequence of changes require deep consideration and experience. Careful planning is needed to consider how unforeseen risks or incidents will be handled, what processes will be followed, and how unplanned changes will be addressed.

We’re at a really exciting stage of this project. Combining the skills, expertise and experience of our staff, and our AI-led tools and processes, we’re confident the squad we are building will deliver differentiation through operational excellence.

Five: Application Development Management

As a greenfield mobile network, benefits from the high demands and expectations of the commercial teams to launch ambitious, state of the art products & services to the market, pushing at the competitive and technological edge of possibilities.

With this in mind, the Digis Squared team believe it is important to bring the concept of Application Development Management, ADM, with a DevOps flavour to this Managed Service contract. Merging the development and IT/BSS operations, the goal of our ADM team is to reduce the time between a system needed development or change and its deployment into the production environments. In turn, this reflects on and enhances the time to market to materialize a commercial requirement into a real technical output, deployed on the product IT/VAS nodes. To put that another way, we’ll be using ADM techniques to develop, test and deploy rapid, noticeable improvements in an ongoing continuous loop, perhaps even before the end customer notices there was ever an issue.

Working in this way, as a DevOps team, both the development staff, and the staff in charge of operations, are in deep communication with each other – they are ONE team! There is enhanced cross-knowledge and collaboration between the developers and IT operations, assessing and solving issues together, and a more seamless workflow that eliminates sizeable knowledge silo’s which are found in traditional models. The result is the smooth deployment of technology, such as software and updates in the safest, most reliable way possible.

Differentiation through operational excellence

It’s an exciting time for the Digis Squared team globally, and we’re ready for this. It’s great to work with clients with clear ambitions, and high targets for excellence. Sharing knowledge, ensuring utilisation of cognitive systems and clear processes, building a superb team. We’re working closely with our client and the other partners to ensure this new network achieves commercial success, and one of the secrets in how we will achieve that together is with differentiation through operational excellence.

In conversation with Ahmed Zein, Digis Squared Co-Founder and Chief Operations & Delivery Officer.

If you or your team would like to discover more about our capabilities, please get in touch: use this link or email sales@DigisSquared.com .

Digis Squared, independent telecoms expertise.

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  • Digis Squared social media and blog banner image: Fabian Plock (Shutterstock)
  • Luanda bay in article: Manual Carreia COSTALOPES